Infrastructure Engineer

The Doctors Company IT Infrastructure Team has an opportunity for an Infrastructure Engineer. This role is based in our Unionville, CT office.

Are you passionate about technology and eager to make a difference? Join our team as a Infrastructure Engineer, where you'll respond to phone calls and ticket requests, tackling issues from level 1 to level 3 support. Our fast-paced environment supports both onsite and remote workers using Windows 10/11 and Microsoft 365. This role offers the chance to provide end-user problem resolution, imaging, deployments, and workstation engineering.

Qualifications

• Bachelor’s degree in Technology or Business and 1 to 2 years, or 3-5 years of progressively responsible experience, preferably within an insurance/medical industry.
• Excellent customer service skills.
• Excellent communication skills: verbal, face-to-face, and written.
• Technical knowledge and experience with technology environments, including server, network, storage and communications systems.
• Proficient understanding of technology systems characteristics, features, and integration capabilities.
• Proficient understanding of project management principles.
  
  

Responsibilities

Analysis, Design & Execution

• Design, plan, implement designated technology hardware and software systems.
• Maintain all assigned TDC Technology platforms, security policy, documentation, and configurations (parameters, patches, etc.).
• Provide advanced maintenance, troubleshooting, and performance analysis on IT systems.
• Upgrade technologies to ensure they are current.
• Patch TDC technologies to resolve any security or functional issues.
• Provide management and executive reporting on the status and topics relevant to TDC IT Security and IT system operations.
• Perform impact to business analysis for operational changes, downtime, adopted policies and procedures.
• Execute designated systems to ensure business processes are maintained at the highest levels.
  
  

Customer Service / Collaboration

• Maintain knowledge about the customer and their usage of all assigned IT systems.
• Provide relevant information to the customer and/or their Level 1 representatives as it relates to changes, issues, features, training resources and general knowledge pertaining to assigned IT systems.
• Maximizes performance while upholding and encouraging behaviors consistent with TDC's mission & values.
• Communicates company values, beliefs and norms to team members on an ongoing basis.
• Serves as a role model for company values.
• Be accountable for IT Customer Service and contribute to improving the customer experience
  
  

Delivery Excellence

• Complete project deliverables on time per specifications
• Ensure project deliverables maintain a balance of scope, schedule, and cost.
• Ensure project deliverables meet business customer expectations
• Ensure project deliverable quality does not require rework to meet business expectations
  
  

Project Management / Task Management

• Participate in the planning, implementation, administration and documentation of each assigned IT system.
• Understand, accept and manage your task assignments according to each assigned IT system project schedule and plan.
• Participate on engineering teams to implement system configurations as specified in each assigned IT system project.
• Participate on IT teams during all project tasks, and incident response actions.
• Review, select and coordinate third party products and vendor services as necessary in each assigned IT system project.
  
  

Leadership / Team Development

• Mentor and motivate project team and influence them to take positive action and accountability for their tasks/projects while supporting overall team to identify and achieve corporate goals, department goals and development goals.
• Communicates and delivers ongoing/timely feedback to project team regarding their performance.
• Monitor roles and responsibilities of the project team.
• Stay well informed of current and emerging technologies / technology trends
• Work and guide project team to ensure appropriate technology knowledge is developed.
  
  

Other Duties As Assigned

• Available for all duties, accepts delegated tasks readily and completes assigned duties as directed.
  
  

Benefits

The Doctors Company offers competitive compensation, incentive bonus plans, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more:

• Health, dental, and vision insurance
• Health and dependent care tax-free spending accounts with a company match
• 401(k) and Roth IRA with company match, as well as catch-up plans for both
• Paid vacation, sick days, and personal days each calendar year (with vacation increases based on length of service)
• 12 paid holidays each calendar year
• Life and travel insurance
• Tax-free commuter benefits
• In-person and online learning opportunities
• Cross-function career opportunities
• Business casual work environment
• Time off to volunteer
• Matching donations to qualifying nonprofit organizations
• Company-sponsored participation at non-profit events
  
  

About The Doctors Company

The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.

The Doctors Company is proud to be Certified™ by Great Place to Work®.