Surgery Scheduler

1.0 FTE
Monday through Friday 8-5
Location: Ridgetop West

JOB TITLE: Surgery Scheduler    
REPORTS TO: Clinic Manager      
FLSA STATUS: Non-exempt 
JOB OVERVIEW: Professionally represent The Doctors Clinic to the public ensuring a professional and courteous environment.  

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:  

1. Coordinate and schedule surgeries, follow-up appointments as designated by physicians. 
2. Interact with patients’, physicians and other staff both within the Clinic and at outside facilities providing accurate, timely and responsive information. 
3. Coordinate processes and route all paperwork as required to meet physician and facility requirements. 
4. Ensure efficient telephone communication. 
5. Follow all written protocols and procedures of the Clinic. 
6. Demonstrate courtesy and helpfulness toward patients and their families.   

ADDITIONAL RESPONSIBILITIES:  

1. Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system. 
2. Work as a team member within the patient services department and all other departments. 
3. Must be able to recognize and respond appropriately to urgent / emergent situations per protocols. 
4. Establish and maintain effective working relationships with physicians, staff and management. 
5. Effectively cope with typical job stress. 
6. Document work processes as required. 
7. Perform other duties as assigned.   

QUALIFICATIONS:   

Education: High school diploma or equivalent.  

Certification/Licensure: Not required.  

Experience: One of the following: 

1. 6 months experience as a medical receptionist with strong knowledge of coding. 
2. 6 months related experience and/or training, or equivalent combination of education and experience.     

Skills: 

1. Medical terminology. 
2. ICD-9 / CPT Coding.  
3. Basic typing and keyboarding skills. 
4. Strong organizational and interpersonal skills. 
5. Experience with customer service and multi-line phones. 
6. Familiarity with computers and other office equipment.  

Other Requirements: 

1. Ability to prioritize responsibilities. 
2. Ability to multi-task efficiently and effectively. 
3. Must be able to act calmly and effectively in a busy or stressful situation. 
4. Ability to communicate effectively in the English language in person, by phone and in writing. 
5. Knowledge of contracted insurance plans and procedures. 
6. Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance. 
7. Must be able to establish and maintain effective working relationships with managers and peers.  

Physical Requirements: 

1. Hearing: Adequate to perform job duties in person and over the telephone.   
2. Speaking: Must be able to communicate clearly to patients and coworkers in person and over the telephone. 
3. Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.                      

Other: The position is mostly sitting with standing and walking occasionally throughout the day. Requires frequent lifting and carrying of items weighing less than 5 pounds and occasional lifting and carrying items weighing up to 10 pounds. Requires occasional bending and reaching.  

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

This position is represented by a collective bargaining agreement [CBA].  The current wage range is $19.50 - $28.24

You may be eligible for additional pay to include weekend premium, shift premium and other premiums outlined in the CBA.  Compensation and benefit eligibility are based off of FTE, assigned job classification/description, and complies with current union agreements.

The Doctors Clinic currently offers the following benefits for eligible FTE’s:

• Medical/Dental/Vision Insurance
• Health Savings Account (HSA), or Health Reimbursement Arrangement (HRA)
• Paid Holidays, Paid Time Off (PTO), Long Term Illness (LTI) Leave
• 401(k) Retirement Plan and Profit Sharing
• Group Life, Accidental Death & Dismemberment (AD&D), Long-Term Disability (LTD) Insurance