What are the responsibilities and job description for the OpenText Exstream - Hybrid in Warren, NJ position at The Dignify Solutions, LLC?
ROLE RESPONSIBILITIES:
- Design and implement scalable, cloud-native OpenText Exstream CCM solutions for P&C insurance communication workflows.
- Develop, enhance, and maintain interactive, on-demand, and batch document templates and processes using OpenText Exstream tools.
- Collaborate with business analysts, underwriters, claims professionals, and IT teams to gather requirements and deliver customized communication solutions.
- Optimize document generation and distribution processes for performance, regulatory compliance, and personalization.
- Integrate Exstream with enterprise systems such as policy administration systems, and content repositories (e.g., OpenText ECM, Guidewire, Duck Creek, etc.). Guidewire preferred.
- Support migration from legacy Exstream or other CCM platforms to cloud-native OpenText Exstream.
- Troubleshoot and resolve production issues and conduct root cause analysis for document generation errors.
- Ensure adherence to industry best practices, data security, and compliance standards, especially for regulated insurance documents.
- Document solutions, technical configurations, and support guides.
- Bachelor’s degree in computer science, Information Technology, or related field.
- 4 years of experience working with OpenText Exstream CCM (Design Manager, Empower Editor, StoryTeller, etc.).
- Hands-on experience with OpenText Exstream Cloud Edition (CE) and containerized/cloud-native deployment (AWS, Azure, or GCP).
- Strong understanding of customer communications in P&C insurance, including policies, declarations, endorsements, etc.
- Experience with scripting (e.g., JavaScript, VBScript), XML, and APIs (REST/SOAP).
- Knowledge of version control (e.g., Git), CI/CD pipelines, and DevOps practices.
- Familiarity with PDF generation, print/mail integration, and omnichannel delivery.
- Strong problem-solving skills and the ability to work independently or within a team.
- Experience integrating Exstream with core insurance platforms (e.g., Guidewire, Duck Creek, Majesco).
- Understanding of regulatory compliance requirements (e.g., NAIC, state DOI requirements).
- Exposure to OpenText Intelligent Capture, OpenText xPression, or Documentum is a plus.
- Certification in OpenText Exstream or cloud platforms (AWS, Azure) is a plus.
- Bachelor's degree in computer science, computer engineering, electrical engineering, or equivalent practical experience.