What are the responsibilities and job description for the Customer Service Specialist position at The Difference Baker?
Company Description
The Difference Baker is a certified gluten-free, nut-free, and dedicated allergy-friendly bakery, ensuring a safe and delicious experience for individuals with dietary restrictions. We craft fresh-baked breads, pastries, and savory comfort foods with care and without compromising on taste. As a Certified Gluten-Free and Dedicated Allergy-Friendly Facility, we adhere to the highest standards for those with celiac disease, food allergies, and sensitivities. Beyond being a bakery, we are a welcoming community offering custom orders, on-site treats, and frozen goods in local stores. At The Difference Baker, we are committed to making life sweeter and safer for everyone.
Role Description
This is a full-time, on-site Customer Service Specialist role located in Leesburg, VA. The Customer Service Specialist will be responsible for providing exceptional service by addressing customer inquiries, ensuring satisfaction, managing phone interactions, and fostering a positive customer experience. Daily tasks include assisting with in-store queries, processing transactions, and maintaining an approachable and professional demeanor to uphold the company's commitment to excellence.
Qualifications
The Difference Baker is a certified gluten-free, nut-free, and dedicated allergy-friendly bakery, ensuring a safe and delicious experience for individuals with dietary restrictions. We craft fresh-baked breads, pastries, and savory comfort foods with care and without compromising on taste. As a Certified Gluten-Free and Dedicated Allergy-Friendly Facility, we adhere to the highest standards for those with celiac disease, food allergies, and sensitivities. Beyond being a bakery, we are a welcoming community offering custom orders, on-site treats, and frozen goods in local stores. At The Difference Baker, we are committed to making life sweeter and safer for everyone.
Role Description
This is a full-time, on-site Customer Service Specialist role located in Leesburg, VA. The Customer Service Specialist will be responsible for providing exceptional service by addressing customer inquiries, ensuring satisfaction, managing phone interactions, and fostering a positive customer experience. Daily tasks include assisting with in-store queries, processing transactions, and maintaining an approachable and professional demeanor to uphold the company's commitment to excellence.
Qualifications
- Strong skills in Customer Support, Customer Service, and Customer Satisfaction
- Proficiency in Phone Etiquette and creating a positive Customer Experience
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Passion for serving people and understanding dietary or allergy-friendly needs
- Previous customer service or retail experience is preferred