What are the responsibilities and job description for the Client Support & Booking Assistant position at The Destination Knot?
We are seeking a reliable and service-driven Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role is ideal for someone who enjoys assisting others, communicates professionally, and thrives in a flexible work environment.
Responsibilities
Assist clients with organizing booking details, dates, preferences, and service selections
Provide customer support through email, phone, and messaging in a professional manner
Help gather and maintain information needed for reservations and itinerary support
Coordinate booking details and follow up with clients as needed
Maintain accurate notes, client profiles, and documentation within our systems
Respond promptly to client questions and provide helpful guidance
Stay Informed About Available Destinations, Suppliers, And Experience Options
Support administrative tasks related to planning and booking services
Work collaboratively with the team to ensure a smooth and positive client experience
Skills & Qualifications
Strong customer service and communication skills
Organized, detail-oriented, and comfortable using online tools
Ability to work remotely and manage your own schedule
Professional, dependable, and proactive
What We Provide
No previous experience required — full training is provided
Comprehensive training and onboarding
Access to booking tools, systems, and resources
Flexible remote schedule
One-on-one support and continued guidance
A positive, team-focused work environment
Work Environment
This remote role includes assisting clients with planning needs, supporting booking coordination, and helping ensure smooth travel-related experiences. It is performance-based and ideal for individuals who enjoy independent work and providing excellent service.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Responsibilities
Assist clients with organizing booking details, dates, preferences, and service selections
Provide customer support through email, phone, and messaging in a professional manner
Help gather and maintain information needed for reservations and itinerary support
Coordinate booking details and follow up with clients as needed
Maintain accurate notes, client profiles, and documentation within our systems
Respond promptly to client questions and provide helpful guidance
Stay Informed About Available Destinations, Suppliers, And Experience Options
Support administrative tasks related to planning and booking services
Work collaboratively with the team to ensure a smooth and positive client experience
Skills & Qualifications
Strong customer service and communication skills
Organized, detail-oriented, and comfortable using online tools
Ability to work remotely and manage your own schedule
Professional, dependable, and proactive
What We Provide
No previous experience required — full training is provided
Comprehensive training and onboarding
Access to booking tools, systems, and resources
Flexible remote schedule
One-on-one support and continued guidance
A positive, team-focused work environment
Work Environment
This remote role includes assisting clients with planning needs, supporting booking coordination, and helping ensure smooth travel-related experiences. It is performance-based and ideal for individuals who enjoy independent work and providing excellent service.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $45,000 - $65,000