Director of Benefits

Our Newest Opportunity:

The Director of Client Services is responsible for leading an office’s client service efforts and staff to strategically meet or exceed established retention and growth goals and objectives. The Director works both independently and with local and corporate leadership teams to develop the strategic direction of their business unit and its operations. The Director will also mentor and train staff in best practices of client relationship development and consulting techniques.

Essential Duties and Responsibilities (include but are not limited to):

• Collaborates with local and national leadership teams to develop retention and growth plans and set annual goals for region and individual team members
• Oversees retention and growth of region’s book under management (BUM)
• Oversees and drives growth of BUMs through cross-sale opportunities and alternative products
• Oversees workloads and workflows to ensure deliverables are met and/or exceeded
• Analyzes performance outcomes and recommends solutions for continual improvement
• Leverages the company’s national and local resources to drive greater operational efficiencies
• Identifies and efficiently resolves employee relations and operational issues
• Builds and fosters a positive workplace culture
• Champions programs and initiatives undertaken by the company
• Carries positive messages and creates a compelling vision for the company’s future
• Acts as mentor to staff to assist in resolving client issues and development of solutions
• Builds strong and productive relationships with clients, partners and fellow leadership teams

Education, Training and Experience:

• 7 years’ experience in strategic benefits consulting, required
• 5 years’ experience managing and developing staff, preferred; 3 required
• Current life and health insurance license, required
• Proficient in Microsoft Excel, other Microsoft suite produces and database applications
• Advanced knowledge of health, ancillary and alternative funding products