City Operations Liaison

Job Title: City Operations Liaison

Location: East Baton Rouge Parish 

Type: Full-time, on-site

Employer: The Delta Resource Group 

Company Description

The Delta Resource Group (TDRG) is a government affairs, strategic communications, and online marketing agency with a team of seasoned professionals. With extensive experience in private business and government, TDRG has worked with U.S. Congress members, Louisiana governors, mayors, and parish presidents. TDRG excels in utilizing cutting-edge digital marketing tools to effectively support diverse clients, from commercial retail companies to political campaigns. Its expertise ensures impactful strategies and outcomes for a wide range of industries.

Role Description

This is a full-time, on-site role based in Baton Rouge, LA, for a City Operations Liaison. The City Operations Liaison is a role responsible for communicating across multiple departments and positions and pulling accurate, timely information from a client. This client's staff have been doing good work, but they are busy and do not always have the time, context, or habit of translating that work into usable updates. This role exists to bridge that gap.

Success in this position depends on presence, judgment and relationship-building. The Liaison earns access by showing up, following through, and helping people maintain a good image. 

Core Responsibilities

Information Intake & Coordination

    •    Maintain a consistent on-site presence across certain departments.

    •    Proactively attend meetings and working sessions to stay ahead of issues.

    •    Pull relevant information from department leadership and staff who do not report to you.

    •    Follow up persistently to close gaps and clarify facts.

Council Support & Issue Tracking

    •    Track City Council requests and questions.

    •    “Bird-dog” issues inside the building to ensure they are addressed.

    •    Provide city council members with timely updates and context.

    •    Run interference on council matters to prevent unnecessary escalation.

Issue Anticipation & De-Escalation

    •    Identify potential problems early.

    •    Elevate issues at the right time with clear context.

    •    Help de-escalate tension by clarifying facts and managing expectations.

Communications Enablement

    •    Provide vetted, accurate inputs to communications staff.

    •    Ensure external communications are based on real information, not assumptions.

    •    Support internal briefings and background materials as needed.

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How This Role Works

    •    You do not manage departments.

    •    You operate through credibility, persistence, and trust.

    •    You must be assertive, but not egotistical.

    •    You must be comfortable inserting yourself into operations and conversations.

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Qualifications

    •    Bachelor’s degree required.

    •    Typically 3–6 years of experience in government, public sector operations, or complex organizational environments.

    •    Strong judgment and discretion.

    •    Comfortable working with senior staff and elected officials.

    •    Highly organized and persistent.

    •    Strong interpersonal skills and emotional intelligence.

Salary Range: 

$65,000–$85,000 annually, commensurate with experience and judgment. While the full range reflects flexibility based on candidate strength, this role is intended for someone with the maturity, confidence, and discretion to operate effectively with senior staff and elected officials. Candidates who can demonstrate sound judgment, the ability to build trust, and the capacity to step into complex situations with minimal supervision will be competitive toward the upper end of the range.