Client Operations Coordinator - Collaborative Audits

Company: Davey Resource Group, Inc.  Locations: Richfield, OH  Additional Locations: Remote Work Site: Remote   Req ID: 220434 Position OverviewThe Client Operations Coordinator supports the Collaborative Audit team by serving as the primary liaison between utility and telecommunications clients, ensuring alignment and clear communication on joint use audit agreements. This role is responsible for transforming field-collected data into accurate, client-ready deliverables, coordinating client communications, and supporting billing and accounts receivable activities to ensure timely and accurate payment. This position plays a key role in maintaining strong client relationships while ensuring internal data, documentation, and financial processes are executed efficiently and accurately.Job DutiesWhat You’ll Do: Serve as a point of contact for utility and telecommunications clients related to Collaborative Audit projectsCoordinate delivery of audit data packages and respond to client questions or requestsSupport clear, professional communication between clients and internal teamsReview and organize field-collected utility pole audit dataCompile and prepare client-ready data packages and documentationEnsure deliverables meet client requirements, timelines, and quality standardsCoordinate billing activities related to completed audit workTrack data and invoices and support follow-up with clients to ensure timely paymentPartner with internal billing and accounting teams to resolve discrepanciesMaintain organized records of client deliverables, client disputes, billing status, and communicationsIdentify gaps or inefficiencies in data handoff, billing, or client processesSupport continuous improvement efforts within the Collaborative Audit teamQualificationsWhat We’re Seeking: Demonstrates strong organizational skills and attention to detail in managing multiple prioritiesExperience and knowledge of the utility and/or telecommunications industry.Comfortable working with data, reports, and documentationProfessional communication skills with both internal teams and external clientsAbility to manage multiple priorities and deadlinesFamiliarity with billing or accounts receivable processesExperience in a client-facing coordination or operations roleAdditional InformationWhat We Offer: * Paid time off and paid holidays Base salary commission Opportunities for advancement All job specific equipment and safety gear provided 401(k) retirement savings plan with a company match Employee-owned company & discounted stock purchase options Group Health Plan Employee referral bonus program Locations throughout US in major cities and desirable areas Career Development Program supported by Industry Expert Safety Specialists & Skills Trainers Scholarship Program for Children of Employees Charitable matching gift program *all listed benefits available to eligible employeesCompany OverviewInvest in your future. Join one of the largest employee-owned companies in the nation! Davey has a unique culture that focuses on exchanging ideas, community partnership, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.Divisional Overview​The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.Utility Asset Management is a division of Davey Resource Group, Inc. (DRG), a Davey company. Davey has been employee-owned since 1979. Our engineering, field services, inspection, and construction teams help keep the world connected, supporting the infrastructure of our electric utility and communications partners. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental and utility infrastructure consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our people, offering industry-leading training, technology, and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you at Davey. To learn more, visit Davey.com.Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.If you need assistance at any time, please contact us at 1-877-411-7601 or at Recruiting@davey.com.Employment Type: Permanent Job Type: Full Time Travel Expectations: None