What are the responsibilities and job description for the Production Manager (CMH) position at The Customization Group?
We are The Customization Group,
a global leader in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to 500.000 personalized products daily, reaching millions of customers through 20 of our own online shops and 1,000 external shops.
Our digital on-demand business model expresses our commitment to sustainability and innovation. Our diverse team of over 750 professionals from 60 different nationalities works together to offer a wide range of high-quality products that bring happiness around the world. You will fit in here if you are a unique individual with a proactive, self-driven work attitude and a good sense of ownership.
TCG is seeking a results-driven Production Manager to lead daily manufacturing operations in our high-volume, made-to-order production facility in Lockbourne, OH. This role is responsible for leading production operations across multiple departments while ensuring safety, quality, productivity, and on-time delivery objectives are consistently achieved.
The Production Manager will lead supervisors and production teams, drive continuous improvement initiatives, and partner closely with Engineering, Maintenance, Shipping, Planning, and Quality to maximize operational performance. The ideal candidate is a hands-on manufacturing leader who thrives in a fast-paced environment, uses data to drive decisions, and develops high-performing teams.
Why you will love working with us:
Gain international experience in our globally spread Teams in an owner-managed company.
Experience a pleasant work atmosphere with a motivated team.
A comprehensive health and vision insurance to ensure your well-being.
10 days paid time off per calendar year as well as recognition of 7 major holidays per year
Engage in exciting projects and seize development opportunities.
Enjoy unlimited coffee, tea, and water.
What You will Do:
Manage daily production operations across multiple manufacturing departments, keeping schedules running safely and efficiently.
Lead, coach, and develop production supervisors and hourly associates to meet operational objectives.
Own production targets for safety, quality, productivity, on-time shipment, and labor efficiency.
Monitor KPIs including Units Per Hour (UPH), throughput, labor cost, scrap, rework, downtime, and SLA performance, then analyze daily results and implement corrective actions.
Balance staffing and equipment utilization to maximize throughput and remove operational bottlenecks.
Drive Lean Manufacturing initiatives, standardize work processes, and lead projects that improve capacity and reduce cost.
Support the implementation of new equipment and production technologies.
Promote a strong safety culture and ensure compliance with OSHA regulations and company policies.
Maintain high-quality standards, investigate production issues, and ensure accurate inventory handling and production reporting.
Build a culture of accountability and continuous improvement through coaching, performance evaluations, and team development.
Partner cross-functionally with Engineering, Maintenance, Shipping, Planning, Warehouse, Quality, and Customer Service to ensure seamless production flow.
Preferred Background:
Five or more years of manufacturing leadership experience.
Three or more years managing supervisors and production teams.
Experience leading in a high-volume manufacturing environment.
Strong understanding of Lean Manufacturing principles and experience managing production KPIs and operational metrics.
Excellent leadership, communication, and organizational skills, with strong analytical and problem-solving abilities.
Proficiency with Microsoft Excel and production reporting systems.
Preferred Experience
Experience in digital printing, framing, packaging, or custom manufacturing.
Experience with ERP, MES, or Warehouse Management Systems.
Lean or Six Sigma experience.
Experience managing multiple shifts.
What You Bring as a Leader
Beyond the experience above, this role calls for someone who leads with accountability and operational excellence.
You hold yourself and your teams to high standards, make decisions grounded in data, and keep a steady focus on continuous improvement.
You are a natural coach and mentor who develops the people around you, communicates clearly across every level of the operation, and guides teams confidently through change.
Schedule
This is a full-time role, primarily on first shift, with the flexibility to support evenings, weekends, and peak production periods as business needs require.
What the Role Requires Physically
The Production Manager is an active, on-the-floor role. You should be comfortable standing and walking throughout the production facility, occasionally lifting up to 30 pounds, and working in a manufacturing environment with varying temperatures and equipment noise.
Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success.
One team. Millions of happy customers worldwide. Join us!
https://www.thecustomizationgroup.com/