What are the responsibilities and job description for the Customer Service Representative CSR position at The Cross Group?
We are currently seeking a Customer Service Representative (CSR) to join our team. As a Customer Service Representative (CSR), you must be service-minded, solution-oriented, and forward-thinking. You will be responsible for fielding customer inquiries, resolving complaints, and addressing product or service concerns with an exceeding level of empathy, professionalism, and courtesy.
Duties and Responsibilities:
- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain relationships with carriers and customers.
- Provide exceptional customer service to customers and carriers.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by customers.
- Excellent multitasking skills within their work space as well as computer software programs.
- Be a professional representative of our company that other employees look up to.
Requirements
- High quality written and verbal communication skills
- Ability to adapt to changes in the work environment
- Accurate and able to produce quality work
- Dependability
- Problem solver
- Ability to work in teams and open to others’ views
- Show respect toward others with cultural differences
- Quality decision making
- To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
Qualifications
Education/Experience
- Minimum high school diploma required. Some college preferred but not required.
- Previous customer service or call center experience preferred
Mathematical Skills:
- Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
- To perform this job successfully, an individual should have knowledge of Database software, Internet software, Order processing systems, and Microsoft software.
Benefits
- 401(k)
- Dental insurance
- Referral program
- Paid time off
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Salary : $35 - $50