What are the responsibilities and job description for the Customer Service Representative-CSR position at Lotus Executives?
Customer Service Representative
Seeking candidates for a customer service representative role in Dallas, TX. As a customer service representative, you will be the face and voice of our company, providing excellent service to customers in (is a plus).
Responsibilities:
- Answer incoming calls and emails from customers in a courteous and professional manner
- Address customer complaints, provide troubleshooting, and resolve issues to ensure customer satisfaction
- Upsell products and services when appropriate
- Document all customer interactions using our CRM system
- Collaborate with team members to continuously improve customer service workflows and policies
Requirements:
- Previous experience as a customer service representative or similar role
- Excellent communication and interpersonal skills
- Detail-oriented with ability to multi-task
- Proficiency with computers and various software programs
- High school degree; associate or bachelor's degree preferred
We provide competitive pay, health insurance, 401(k) plan, and opportunities for advancement. Our team-oriented culture focuses on exceeding customer expectations.
If you're a people person who thrives on helping customers and has strong by-lingual skills, we want to hear from you! Please submit your resume to be considered for this exciting opportunity with our growing company.
Job Types: Full-time, Part-time
Pay: $18.92 - $23.39 per hour
Benefits:
- 401(k)
- Health insurance
- On-the-job training
Work Location: In person
Salary : $19 - $23