Services Manager

Job Overview
The Crescent Academy is seeking a highly organized, dependable, and service-oriented Services Manager to support the Academy’s day-to-day operations and shared services for the upcoming school year.

This role is central to the smooth functioning of the school and event center. The Services Manager reports to the Academy Superintendent and ensures that facilities, administrative services, vendor relationships, records, and key operational processes are managed consistently, professionally, and with care for the community we serve.

The Services Manager is a hands-on leadership role responsible for coordinating and managing shared services across the Academy, supporting both instructional and administrative teams. This position works closely with school leadership and oversees staff, vendors, systems, and processes that keep the organization running effectively.

Key Responsibilities

Facilities & Operations

• Oversee day-to-day facilities operations to ensure a safe, clean, and well-maintained school environment.
• Coordinate maintenance, cleaning, repairs, and safety needs.

Administrative & Shared Services

• Manage shared administrative resources, scheduling, supplies, and office operations
• Support staff across departments by ensuring consistency in common services

Vendor, Procurement & Inventory Management

• Coordinate with external vendors and service providers
• Manage procurement, inventory, and cost-effective sourcing of supplies and services

Financial Collections, Reporting & Forecasting

• Coordinate timely collection of tuition, fees, and other funds due
• Prepare and maintain financial tracking, reporting, and basic forecasting in coordination with leadership

Event Center Management

• Manage the Academy’s event center operations, including scheduling, coordination, and business oversight

Records Management

• Maintain accurate and confidential records for students, daycare children, families, and clients
• Ensure proper organization and handling of business and operational records

Team Leadership

• Supervise and support staff involved in services and operations
• Promote accountability, professionalism, and clear communication

In this role, you will be coordinating and managing shared services across the Academy. Your will have oversight and leadership of:

• Lead and supervise team members, including hiring, training, and evaluating staff performance.
• Facilities and Operations – ensuring the school environment remains safe, clean, and well-maintained.
• Administrative Support Services – supervising shared resources, scheduling, supplies, and general office functions.
• Vendor, Procurement and Inventory Management – coordinating with external service providers and ensuring cost-effective solutions.
• Coordinate purchasing and stock replenishment to maximize sales.
• Conduct regular inventory control checks and manage stock levels to prevent shortages or overstocking.
• Cross-Departmental Coordination – supporting teaching and administrative staff by managing common services consistently.
• Financial Collections, Reporting & Forecasting – taking responsibility for coordinating timely collections of funds due to the Crescent Academy, reporting and forecasting financial status.
• Maintain accurate bookkeeping and payroll records while ensuring compliance with company policies.
• Collaborate with next layer of management on budgeting, sales forecasting, and strategic planning efforts.
• Event Center Manager – taking responsibility for managing the event center business at the crescent academy.
• Student/child/client Records – maintaining business records for students, daycare children and parents.

Required Skills & Qualifications

• Proven experience managing people, operations, or shared services
• Strong organizational and time-management skills
• Excellent professional written and verbal communication skills; bilingual or multilingual abilities are a plus for diverse customer engagement.
• Comfort working across multiple functions in a fast-paced environment
• High attention to detail, discretion, and reliability
• High level of professionalism with excellent phone etiquette and communication skills necessary for effective team coordination and customer interactions. This position offers an opportunity for a motivated individual to lead a vibrant team while driving operational success in a fast-paced environment. We value proactive leaders who are committed to excellence in service delivery and operational efficiency.

Preferred Experience

• Accounting or financial operations experience (QuickBooks, Excel)
• Experience with school information systems (MySchool or similar)
• Prior experience in a school, nonprofit, or service-oriented organization
• Facilities, event, or operations management experience

What we value

• Professionalism and trust
• Service to the school community
• Strong follow-through and ownership
• Collaborative, solution-oriented mindset

Job Types: Full-time, Contract

Pay: $28,000.00 - $32,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Education:

• Bachelor's (Preferred)

Location:

• Endicott, NY 13760 (Preferred)

Work Location: In person

Salary : $28,000 - $32,000