Customer Service Representative

Job Description

Join our growing business and team:
Progressive eCommerce company selling respiratory and other medical products direct to consumers is looking for talented, self-motivated, engaging and resourceful team members to staff our growing customer service positions. Our fast paced and enjoyable environment continues to experience exciting growth. The successful applicants will learn all facets of the business with upward mobility across business units possible. Our new state-of-the-art headquarters will facilitate additional businesses and opportunity.

Job Purpose:
Participate in customer phone, live chat, and retail discussions by providing product and service information, answering questions, discussing product options, order entry and meeting customer expectations with tactful and responsive customer engagement. Successful applicants will learn all business operations through in-service training sessions and contribute as part of a team to meet company objectives.

Duties:

• Member of a team which engages with customers in various mediums to provide exceptional service and support.
• Answering product and service questions, understanding and offering alternatives, placing orders for customers. Attention to details and listening to customers are a necessity.
• Open and maintain customer accounts by recording account information.
• Be knowledgeable about product lines and business operations in order to intelligently discuss product options and troubleshoot issues.
• Resolve product or service issues by clarifying the customer's grievance, determining the cause of the problem, selecting and explaining the most attainable solution, expediting correction or adjustment and following up to ensure resolution and customer satisfaction.
• Numerous internal opportunities to expand responsibilities and learn new product lines
• Contribute to overall team effort by accomplishing exceptional results and meeting corporate goals.

Skills/Qualifications:
Engaging personality with customer service experience, self-motivated and team oriented, focus on quality and superior listening skills, problem solving and meeting the needs of customers. Multi-tasking and attention to detail in a fast-paced environment. Leadership skills are highly valued. 4 years experience in a call center.

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Location: West Berlin, NJ 08091

Job type: Employee, Full Time

Salary: $15.00 - $17.00/hour
Health Benefits

Generous 401k contribution

Free gym membership
Flex schedule if desired

Advancement opportunities

Casual dress

New state-of-art workplace

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Application Questions You have requested that really ask candidates the following questions:

• How many years of Call Center experience do you have?
• How many years of customer service experience do you have?
• What is the highest level of education you have completed?
• When are you available for an interview or phone screen? Please list 2-3 dates and times or ranges of times.'

'Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligibleJob Duties:
• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone
• Chat
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants under 18 years old, provided it is legally allowed for the job and location
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15 - $17