What are the responsibilities and job description for the Part-Time Client Experience Specialist position at The Council on Recovery?
Description
Reports To: Office Manager
Status: Part-Time, non-exempt
Location: Houston, TX
Position Summary
The Part-Time Client Experience Specialist provides front desk coverage during assigned evening and weekend hours, serving as the first point of contact for guests and visitors. This role ensures a welcoming, safe, and professional environment while supporting daily operations and maintaining confidentiality and compliance standards in alignment with The Council on Recovery’s mission.
Key Responsibilities
• Greet guests and visitors and respond to inquiries in a professional and courteous manner
• Answer phones and monitor email during scheduled shifts
• Provide general information regarding The Council on Recovery’s programs, services, and resources
• Maintain strict compliance with HIPAA, PHI, and PII confidentiality requirements
• Perform administrative duties including copying, scanning, printing, shredding, and filing
• Monitor inventory and restock supplies as needed
• Maintain cleanliness and organization of the Welcome Center
• Prepare coffee and maintain hospitality areas according to established procedures
• Perform building closing procedures and next day preparation during assigned shifts
Minimum Qualifications
• High school diploma or equivalent required
• Customer service or front desk experience preferred
• Basic computer and office technology skills
• Knowledge of confidentiality requirements (HIPAA/PHI/PII preferred)
• Ability to work evening and weekend shifts as scheduled
Core Competencies
• Professional communication skills
• Attention to detail and confidentiality
• Reliability and dependability
• Ability to work independently
• Team-oriented mindset
• Customer Service
• Critical thinking and problem solving
Work Environment & Physical Demands
• This position operates in a professional office environment with regular public interaction. Duties may require standing for extended periods, lifting up to 25 pounds, and operating standard office equipment.
Equal Employment Opportunity Statement
• The Council on Recovery is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected status.
Requirements