Community Events & Venue Manager

Description

The Council on Recovery is Houston’s leading nonprofit provider of prevention, education, treatment, and recovery support services. For more than 80 years, The Council has been a trusted resource for individuals and families navigating substance use, mental health, and related challenges. The Community Events & Venue Manager oversees the scheduling, coordination, and execution of meetings and events across The Council’s 63,000-square-foot campus, including multiple meeting spaces and a newly renovated auditorium. This role ensures an exceptional experience for internal and external stakeholders, maximizes facility utilization, oversees the Welcome Center reception area, and supervises two to three direct reports. Working closely with Facilities, Administration, Executive Leadership, and the Planning & Development Team, the Community Events & Venue Manager helps ensure events are executed seamlessly while supporting opportunities to expand community engagement and partnerships.

Key Responsibilities

Welcome Center Reception & Venue Management

· Manage operations of The Council’s Welcome Center reception area and venue spaces, ensuring all shifts are covered and exceptional client and guest experiences are provided.

· Coordinate logistics for internal and external events, including space reservations, setup, vendor coordination (catering, audiovisual services, security, and cleaning), and operational support.

· Assess and implement room scheduling software solutions to optimize venue management processes.

· Support expansion, renovation, and space-planning projects as appropriate.

Revenue and Budget Management

· Develop and manage pricing structures for space rentals and services.

· Track revenue, receivables, collections, and expenses related to events and venue operations.

· Support earned-income strategies through event rentals.

· Monitor budgets and ensure cost-effective operations.

Contract Management

· Review and manage contracts for venue rentals, client events, and service providers.

· Serve as the primary point of contact for contract negotiations, ensuring clear terms, pricing, and expectations.

· Coordinate with leadership as needed for contract review and approval.

· Track contract timelines, deposits, insurance certificates, and key deliverables.

· Maintain organized records of all contracts and related documentation.

· Monitor compliance with contract terms and proactively address issues or discrepancies.

Other Responsibilities

· Handle ad hoc projects as needed.

· Perform other duties as assigned.

· Maintain flexibility to work evenings and weekends as required.

· Demonstrate commitment to The Council on Recovery’s mission, values, and principles.

Requirements

Education & Experience

· Bachelor’s degree preferred.

· Three to five years of experience in event planning, venue management, hospitality, or a related field.

· Experience managing multi-use event spaces, including meeting rooms, conference centers, and auditoriums.

· Experience supervising direct reports.

Skills & Competencies

· Strong organizational and project management skills.

· Excellent customer service, written communication, and verbal communication abilities.

· High attention to detail and strong problem-solving skills.

· Demonstrated ability to build and maintain relationships across departments and with external partners and vendors.

· Ability to manage ad hoc projects and perform assigned duties effectively. Proficiency in Microsoft Office Suite.