Information Technology Support Technician

Job Title: IT Support Technician

Location: Angleton / Lake Jackson / West Columbia / Brazoria / Bay City, Texas

Employment Type: Full Time (Onsite at Client Locations)

Experience Required: 1–3 years of professional experience supporting IT systems within a Managed Service Provider (MSP) environment

The Core Technology Group is a rapidly growing Managed Service Provider (MSP) headquartered in The Woodlands, Texas, with a 16-year track record of delivering innovative IT solutions to businesses of all sizes. As we continue to expand across Texas, we provide a dynamic, fast-paced environment where team members can grow their skills, make a meaningful impact, and thrive as part of a collaborative and supportive team.

We are seeking a motivated and detail-oriented IT Support Technician with 1–3 years of MSP experience to support clients across the Angleton, Lake Jackson, West Columbia, Brazoria, and Bay City areas.

This role is fully onsite at client locations, providing hands-on IT support within their environments. The ideal candidate is customer-focused, technically strong, and comfortable working directly with end users across multiple sites.

• Serve as the primary onsite IT resource for a specific client in the area
• Provide in-person support, along with phone and remote assistance as needed
• Perform troubleshooting using diagnostic techniques and targeted questioning
• Identify and implement effective solutions based on client needs
• Guide users through issue resolution with clear, professional communication
• Escalate complex issues to senior engineers when necessary
• Document all work, issues, and resolutions in the ticketing system
• Follow up with clients to ensure complete resolution and satisfaction
• Install, configure, and maintain hardware, software, and network systems
• Perform routine maintenance and security checks on client environments
• Support endpoints, printers, and network-connected devices
• Provide feedback to improve processes and service delivery

• 1–3 years of experience in IT support, preferably in an MSP environment
• Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint)
• Understanding of networking fundamentals (firewalls, switches, wireless APs)
• Experience supporting Windows and mobile devices
• Familiarity with remote support tools and ticketing systems
• Ability to troubleshoot and resolve technical issues efficiently
• Excellent communication and customer service skills
• Self-motivated with the ability to work independently in client environments
• Reliable transportation for travel between client sites

• Be part of a fast-growing MSP expanding across Texas
• Work directly onsite with clients and make a visible impact
• Opportunity for growth and career advancement
• Collaborative, team-oriented environment
• Competitive salary and benefits package

If you’re ready to take the next step in your IT career and want to be part of a growing, high-performing team, we’d love to hear from you.

Please send your resume to dsilianoff@thecoretg.com