What are the responsibilities and job description for the Physical Therapy Medical Test Scheduler position at The CORE Institute?
Minimum Qualifications:
- 1-2 years of test scheduling experience or related experience.
- Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
Preferred: Knowledge of insurance plans
Essential Functions
- Schedules tests for the patient within the designated practice management program or at outside facilities based on insurance, patient preference, physician preference, and or location.
- Gathers pertinent information from insurance carriers, physicians, and patient charts to make certain of the patient’s financial obligation for services.
- Call patients to schedule tests within the required time as designated by policies and procedures.
- Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
- Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.
- Communicates clinical instructions needed for appointments/procedures.
- Input required data to include referrals plus and coded notes.
- Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performs all required documentation of work completed.
- Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performs all required documentation of work completed.
- Initiate authorization for the test within the required time as designated by policies and procedures.
About us:
The Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona: The Best of Arizona Businesses!?
• #1 for Orthopedic Practices
• #1 for Healthiest Healthcare Employers
• #3 for Best Healthcare Workplace Culture
• Winner in Best Places to Work