What are the responsibilities and job description for the Desktop Support ENG position at The CORE Institute?
Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
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Install, maintain, and troubleshoot all business applications effectively.
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Assist with design of desktop application
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Assist with design of wireless and network solutions
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Create printer mappings for clinical systems.
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Escalate errors to hardware and software manufacturers as necessary.
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Manage user errors and requests through the IT/Facilities help desk ticketing system.
Document daily tasks and create user documentation as needed.
Track company assets through inventory database timely and accurately.
Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
Maintain a high level of customer satisfaction.
Maintain confidentiality.
EDUCATION
High school diploma/GED or equivalent working knowledge preferred. EXPERIENCE
1-2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.
Must have at least intermediate skills with Microsoft Office Professional Suite.
Healthcare IT Experience is preferred.
KNOWLEDGE
Knowledge of Microsoft Office software.
Knowledge of how to operate and troubleshoot computer equipment.
Knowledge of Telephony systems programming, documentation, and process creation.
Knowledge of asset and time management skills to assist the department. SKILLS
Skill in organizing tasks/work orders.
Skill in using customer service skills in dealing with frustrated users.
Skill in problem-solving.
Skill in maintaining a safe operating environment.
ABILITIES
Ability to troubleshoot common desktop and user problems and develop resolution strategies.
Ability to communicate effectively and in user-friendly terms verbally and in writing.
Ability to be a team player with effective interpersonal skills.
Ability to solve problems and work independently. ENVIRONMENTAL WORKING CONDITIONS
Normal office environment.
Some travel within the community.
Must reside in a HOPCo CNS Service Desk supported market
Mostly remote work with some need to be on-site.