What are the responsibilities and job description for the Director, CRM Operations position at The CORE Group?
CORE Foodservice is looking to hire a Director, CRM Operations!
The Director- CRM Operations is responsible for the implementation, configuration, and administration of CORE Foodservice Customer Relationship Management Tool (Salesforce).
This is a remote position. Candidates must reside within the continental United States and be permanent citizens.
Responsibilities
- Implement and monitor CORE Foodservice CRM Goals through Salesforce as defined by CORE Leadership
- Manage and Direct CRM Operations team
- Database management
- User management
- Troubleshooting Issues
- Evaluate requests for potential changes/enhancements to Salesforce
- Manage and implement projects and enhancements within platform once approved by Executive Leadership
- Communicate system enhancements and updates to SVP’s, DVP’s, Market and Channel Directors
- Primary point of contact for new report requests
- Evaluate need for custom builds
- Primary point of contact for new dashboard requests or revisions to existing dashboards
- Manage Trimester Objective Data
- Ensure accurate data for objective creation
- Confirm accounts lists are correct before insertion
- Direct CRM Operations to load in a timely manner
- Make recommendations to Executive Leadership and implement best practices within Salesforce
- Identify new ways to use the system to support CORE Foodservice business processes and create reports or dashboards to support
Qualifications
- Excellent business analysis and problem-solving skills
- Familiarity of CORE Foodservice clients and extensive knowledge of the industry
- Ability to work with Executive Leadership team to offer insights, solutions and problem solving within Salesforce
- Ability to manage, train, and motivate staff
- Build and manage relationships with all levels of CORE Foodservice
- Experience managing and implementing a CRM Tool (Salesforce or comparable software)
- Excellent written and verbal communication skills
- Punctual, meticulous, and reliable
- Proficient in Microsoft Teams, Outlook, Word, Excel, and PowerPoint
What can WE offer YOU?
CORE Foodservice offers a competitive benefits package including:
- Annual Salary
- Medical, Dental, and Vision benefits
- 401K Match Eligibility
- Paid Time-Off Programs
- Tuition Reimbursement Opportunity