Director, CRM Operations

CORE Foodservice is looking to hire a **Director, CRM Operations** ! The Director- CRM Operations is responsible for the implementation, configuration, and administration of CORE Foodservice Customer Relationship Management Tool (Salesforce). **This is a remote position.** **Candidates must** **reside within the continental United States** **and be permanent citizens.** **Responsibilities** Implement and monitor CORE Foodservice CRM Goals through Salesforce as defined by CORE Leadership Manage and Direct CRM Operations team Database management User management Troubleshooting Issues Evaluate requests for potential changes/enhancements to Salesforce Manage and implement projects and enhancements within platform once approved by Executive Leadership Communicate system enhancements and updates to SVP’s, DVP’s, Market and Channel Directors Primary point of contact for new report requests Evaluate need for custom builds Primary point of contact for new dashboard requests or revisions to existing dashboards Manage Trimester Objective Data Ensure accurate data for objective creation Confirm accounts lists are correct before insertion Direct CRM Operations to load in a timely manner Make recommendations to Executive Leadership and implement best practices within Salesforce Identify new ways to use the system to support CORE Foodservice business processes and create reports or dashboards to support **Qualifications** Excellent business analysis and problem-solving skills Familiarity of CORE Foodservice clients and extensive knowledge of the industry Ability to work with Executive Leadership team to offer insights, solutions and problem solving within Salesforce Ability to manage, train, and motivate staff Build and manage relationships with all levels of CORE Foodservice Experience managing and implementing a CRM Tool (Salesforce or comparable software) Excellent written and verbal communication skills Punctual, meticulous, and reliable Proficient in Microsoft Teams, Outlook, Word, Excel, and PowerPoint **What can WE offer YOU?** CORE Foodservice offers a competitive benefits package including: Annual Salary Medical, Dental, and Vision benefits 401K Match Eligibility Paid Time-Off Programs Tuition Reimbursement Opportunity Department BICIRI Employment Type FT Minimum Experience Experienced Compensation DOE