Host - Sorelle

Responsible for initial guest interaction at the door and welcoming all visitors to the restaurant and setting the tone for their experience. The Host is expected to embody the hospitality, charm, and professionalism of our organization. Duties include greeting & seating guests, answering phones, directing guests to bar, lounge, or restrooms, and maintaining the flow of service throughout the dining room. Must be pleasant, conscientious, and professional with excellent hospitality instincts & drive to provide customer service. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service.

General Expectations

• Act with integrity, honesty and knowledge that promote the culture, values of Sorelle.
• Ensure that all guests feel welcome and are given responsive, professional, gracious service always.
• Maintains clean and organized workstations that are cohesive with the restaurant’s philosophy, culture, and standards of excellence.
• Recognize or seek areas for staff and restaurant improvement and offer positive solutions for change.
• Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy, and initiative.
• Understand completely all programs, procedures, standards, specifications, guidelines, and training programs.
• Understand philosophy of management and owner. Displays consistent attention to detail and follow through of all restaurant policies.
• Represents the restaurant professionally through effective communication, cooperation, and relationships with all business partners.
  
  

Essential Job Functions

(Includes but is not limited to the following duties. Other duties may be assigned):

• Understand and perform job duties to the expectations of MG-SC, dba Sorelle Service, Food, Beverage, and Wine manuals.
• Perform all side work applicable to assigned station.
• Participate in Pre-Shift meetings and learn new menu items.
• Welcome all guests and ensure guests receive responsive, professional, and gracious service always.
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Liaise with server to always ensure communication about wants and needs of guests.
• Escort guests to their table. Helps them into their seats.
• Answer the phone and takes reservations.
• Communicates reservation flow with the back of house. (ICOs)
• Maintains cleanliness of restaurant entrance.
• Checks coats and maintains coat check room in a neat and organized manner.
• Responsible for maintaining the printing and cleanliness of all menus.
• Posts daily floorplans and sidework duties.
• Stocking supplies ie: matches, business cards, toothpicks.
• Maintain a clean, safe environment always in the Dining Room and all service stations.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to the health, safety and labor requirements of the restaurant colleagues and guests.
  
  

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the restaurant.

• Perform general clerical tasks including maintaining logbooks and reservation counts on OpenTable or other reservation system.
• Must have complete knowledge of and use the service and merchandising techniques described in the Host’s Manual.
• Assist in table setting and general dining room maintenance during peak periods.
• Perform other duties as requested, such as executing special guest requests.
  
  

Specific Job Knowledge, Skills And Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Knowledge of appropriate table settings and service ware.
• Knowledge of all menu items, prices and general service procedures.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Must be familiar with OpenTable or similar reservation system.
  
  

Required Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 1-2 years of fine dining bar experience. Knowledge of service and food and beverage, generally involving at least 1 year of dining room experience and thorough knowledge of fine dining, service procedures and functions.
• Cleanliness, organization and the ability to work well in a team situation are crucial to this position.
• Food and wine knowledge a plus.
• High school or equivalent education required.
• Applicants must possess a strong dedication toward learning and motivation to progress in a fine dining environment.
• Possess excellent basic math skills and have the ability to operate a cash register POS system and Microsoft based computer systems such as Open Table.
• Pleasant phone demeanor.
• Must be impeccably groomed, maintain good hygiene, good posture and have required uniform or dress code.
• Responsive to constructive feedback from Chefs, Managers or Staff.
  
  

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BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.