What are the responsibilities and job description for the Esthetician position at The Cooper?
The Esthetician at The Cooper, is a core ambassador of the Spa & Wellness philosophy, delivering exceptional, results-driven and personalized facial and skincare treatments in alignment with 5-Star luxury standards. This role ensures every guest feels deeply cared for through expert technique, product knowledge, and intuitive service. The Aesthetician maintains impeccable treatment quality, professional demeanor, and hospitality throughout the guest journey, supporting the spa’s reputation as a world-class wellness destination.
Duties & Responsibilities
BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.
Duties & Responsibilities
- Deliver luxury facial, skincare, and beauty treatments according to Forbes 5-Star and brand standards.
- Customize each treatment based on guest needs, preferences, skin condition, and wellness goals.
- Present a polished and professional appearance at all times, embodying warmth, attentiveness, and discretion.
- Conduct detailed consultations, including skin analysis, contraindication checks, and treatment planning.
- Maintain complete knowledge of all spa services, treatment sequences, enhancements, and retail offerings.
- Uphold seamless, anticipatory service throughout the guest journey—arrival, consultation, treatment, post-care, and farewell.
- Ensure proper draping techniques, guest comfort, and adherence to safety and sanitation standards.
- Perform a full range of advanced facial services, including:
- Holistic facials
- Clinical/medical-grade facials (as allowed by property licensing)
- LED light therapy
- Microcurrent
- Exfoliation treatments (enzymatic, chemical, or mechanical—within scope)
- Hydration, oxygen, and custom system facials
- Maintain precision in protocols and timing while adapting to guest needs.
- Prepare treatment rooms, equipment, and products before and after each service to 5-Star standards.
- Recommend appropriate home-care products and routines based on guest concerns and skin goals.
- Support retail revenue through informed, personalized, and pressure-free suggestions.
- Understand product ingredients, benefits, and contraindications—across luxury, holistic, and medical-grade lines.
- Participate in promotions, events, and guest education initiatives.
- Follow all state board requirements, sanitation laws, and hotel safety procedures.
- Ensure all supplies, products, and equipment are properly stored, labeled, and maintained.
- Identify and report any equipment issues, maintenance needs, or safety concerns promptly.
- Participate in daily briefings, training, service rehearsals (LQA/Forbes), and product knowledge sessions.
- Maintain inventory par levels, assist with ordering, and monitor product usage.
- Support opening and closing spa procedures as required.
- Promote a positive, respectful, and collaborative atmosphere with colleagues across all spa and hotel departments.
- Uphold confidentiality and guest privacy at all times.
- Valid state Esthetician license.
- Minimum 1–2 years’ experience in a luxury spa, dermatology clinic, medi-spa, or 5-Star wellness environment.
- Advanced skincare knowledge, including luxury, holistic, clean-beauty, and clinical product lines.
- Experience with high-end skincare brands is a plus.
- Strong interpersonal skills and a natural ability to connect with guests.
- Must be able to maintain professional composure in a high-end, fast-paced environment.
- Ability to work flexible schedules, including weekends, evenings, and holidays.
- Commitment to ongoing education, training, and mastery of the craft.
- Ability to stand for extended periods.
- Ability to lift/move items up to 25 lbs as needed.
- Manual dexterity for precise facial treatment techniques and equipment handling.
BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.