What are the responsibilities and job description for the Guest Service Associate position at The Coonamessett?
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Communicate with housekeeping to make sure guest rooms are ready
- Handle customer complaints as necessary
- Bookkeeping: keep accurate records of all hotel guest account information
- Well-versed in taking telephone calls and handling stressful situations
- Working knowledge of computer software and reservation management systems
- High school graduate, GED recipient, or equivalent
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- 1 year of hotel industry experience or related job preferred
Why Join Us?
At The Coonamessett, we believe in creating a supportive and engaging work environment where every team member feels valued and empowered. We offer competitive compensation, opportunities for growth, and a chance to be part of a dedicated team committed to excellence.
If you have a passion for hospitality and a knack for making people smile, we’d love to hear from you. Apply today and be part of a place where both guests and employees are treated like family.
The Coonamessett – Where every stay is a story waiting to be told
Experience
Preferred- 1 year(s): Hotel industry experience or related job preferred
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Salary : $19