What are the responsibilities and job description for the Guest Service Representative position at Holiday Inn Express and Suites?
GSR responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Responsibilities
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Balance the cash drawer and log receipts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits
Skills
- Proven experience in customer service or similar role, preferably in the hospitality industry
- Experience with accounting and facilities management software
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Health insurance
- Vision insurance
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Fall River, MA 02720 (Required)
Ability to Relocate:
- Fall River, MA 02720: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18