Service Manager / GM

Service Manager – Lead Residential Home Service Operations and Drive Growth

Job Overview

• Company: Superior Plumbing & Drain
• Salary/Pay Rate: $90,000-$120,000 with commission structure
• Location: Las Vegas, Nevada
• Job/Employment Type: Full Time
• Project Scope: Residential Plumbing
• Mandatory Licenses & Certifications: None Required
  
  

The Opportunity You will serve as the primary site leader, stabilizing and growing a residential service branch during a pivotal period of company evolution. This role empowers you to blend traditional craftsmanship with modern technology to advance industry standards and deliver elite customer service. You will have the autonomy to direct daily operations while benefiting from the resources of a growing multi-state organization.

How You Will Make An Impact

• Direct the daily operations of the service department to ensure peak efficiency and revenue performance.
• Supervise and mentor a field team of technicians to maintain high standards of integrity and technical craftsmanship.
• Coordinate dispatching and logistical workflows to maximize technician productivity and customer satisfaction.
• Evaluate branch financial metrics and implement strategies to maintain strict operational budgets.
• Foster a supportive culture that attracts and retains top-tier technical talent in the Las Vegas market.
• Resolve complex customer service issues in real-time to uphold the company’s reputation for excellence.
• Manage the transition of team dynamics during ownership shifts to ensure long-term organizational stability.
  
  

Required Qualifications & Experience

• Proven leadership experience specifically within residential home services management.
• Strong background in overseeing field service teams, dispatching, and branch operations.
• Demonstrated ability to manage revenue accountability and departmental profit and loss.
• Proficiency in navigating residential plumbing challenges
• Excellent communication skills necessary for managing both technician dynamics and customer relations.
  
  

Preferred Qualifications & Experience

• Advanced technical knowledge of residential plumbing systems and specialized home installations.
• Demonstrated experience in successfully stabilizing teams during business transitions or acquisitions.
• Completion of formal technical training or industry-specific management certifications.
  
  

Compensation & Benefits

• Competitive base salary with performance-based incentives.
• 401k Investment Plan
• Health Insurance
• Comprehensive paid time off including vacation and sick leave.
• Professional development and mentorship opportunities.
• Access to growth pathways within a multi-state holding company.
  
  

About Us Superior Plumbing & Drain is dedicated to providing top notch residential plumbing service across Las Vegas. We build on tradition while embracing innovation to create a stronger future for the residential trades.

Learn more at https://superiorplumbinglv.com...

Superior Plumbing & Drain is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.