What are the responsibilities and job description for the Spa Coordinator - Condado Vanderbilt Hotel position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Key Responsibilities
- Welcome and assist guests, providing information about treatments, facilities, and spa services.
- Manage group reservations, including communication, contracts, scheduling, follow-ups and Pre-Con meetings.
- Maintain the Spa Check Book and reconcile all financial records as needed.
- Process and track invoices; liaise with vendors and accounting department.
- Maintain accurate inventory levels of all spa supplies, operational items and retail products.
- Place and track supply and retail orders in a timely manner.
- Assist with spa concierge or spa attendant duties as needed: check-in/out of guest, conducting spa tours etc.
- Promote spa services, special offers, and retail products to enhance the guest experience.
- Collaborate with team members to provide seamless service across all spa and salon areas.
- Stay informed on spa and hotel events to anticipate guest needs.
- Follow all hotel, spa, and safety policies; report any unsafe conditions to management.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Perform other duties as requested by supervisors.
Qualifications
Hospitality oriented.
Previous experience in a salon or spa environment preferred.
- Ability to lift up to 25 pounds.
Excellent communication and guest service skills.
Strong organizational skills with attention to detail.
Ability to multitask and work efficiently in a fast-paced environment.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Fully Bilingual, preferred (Spanish and English).
Benefits
401(k)
Employer Contribution to 401(k)
Health Insurance
Vision Insurance
Dental Insurance
- Life Insurance
Paid Holidays
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.