What are the responsibilities and job description for the Spa Concierge - Condado Vanderbilt Hotel position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Key Responsibilities
- Welcomes and acknowledges all guests in the spa, according to company standards, anticipates and addresses guests’ service needs, and thanks guests with genuine appreciation.
- Coordinates and confirms all reservations in the spa.
- Ensures all technology is operational and ready for use.
- Ensures inventory levels are adequate and stock merchandise as needed.
- Ensures that all areas of the spa such as reservations, retail, spa services, salon and maintenance consistently meet spa standards.
- Ensures that all areas of the spa, indoor and outdoor, are kept in order throughout the day.
- Deals with any guest requests and/or problems and satisfies their needs.
- Handles all duties according to hotel policies, procedures, internal rules, and standards.
- Informed about daily hotel operations, bulletin boards and is up to date with all changes, new procedures, and events.
- Follows all company safety and security policies and procedures; reports accidents, injuries, and unsafe working conditions to the management.
- Support retail sales by offering product knowledge and assisting with guest purchases.
Collaborate with team members to provide seamless service across all spa and salon areas.
- Follow all hotel, spa, and safety policies; report any unsafe conditions to management.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Perform other duties as requested by supervisors.
Qualifications
- Hospitality oriented
Previous experience in a salon or spa environment preferred.
- Excellent communication and organization skills
- Able to work quickly and efficiently, especially under pressure
- Flexibility to work various shifts, including weekends and holidays
- Fully bilingual (Spanish and English)
Benefits
401(k)
Employer Contribution to 401(k)
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.