What are the responsibilities and job description for the Host(ess)/Cashier - Condado Vanderbilt Hotel position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Key Responsibilities
Greet guests warmly upon arrival and escort them to their tables.
Manage the seating chart and reservation system to ensure accurate seating and efficient table turnover.
Handle guest inquiries, requests, and special seating preferences with tact and efficiency.
- Communicate effectively with guests to manage expectations and enhance their dining experience.
Communicate with servers, kitchen staff, and management to ensure smooth operation of the dining room.
Work closely with servers, bussers, and other restaurant staff to ensure seamless service.
Support the overall team effort by assisting with various tasks as needed.
- Assist in managing reservations, updating guest profiles, and organizing seating arrangements.
Maintain cleanliness and organization at the host/hostess station and lobby area.
Assist in handling phone calls and guest inquiries regarding reservations and dining options.
- Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information, and protect company assets.
Follow all company safety policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor; and complete safety training and certifications.
Develop and maintain positive working relationships with others, support the team to achieve common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Perform other duties as assigned by the manager.
Qualifications
- Hospitality oriented
- Previous experience as a host in a similar restaurant environment is preferred
- Strong interpersonal and communication skills
- Ability to remain calm and courteous under pressure
- Knowledge of reservation systems and basic computer proficiency
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Ability to stand, walk, and carry items for extended periods of time
- Fully Bilingual (Spanish / English)
Benefits
401(k)
Employer Contribution to 401(k)
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.