What are the responsibilities and job description for the Lifestyle Concierge position at The Concours Club?
Description
Job Summary
The Concours Club seeks a Lifestyle Concierge who is passionate about delivering exceptional hospitality and curating unforgettable experiences for our members. This role requires direct engagement across a variety of dynamic environments, ensuring seamless personalized services. The ideal candidate will be highly adaptable, detail-oriented, and thrive in a fast-paced setting. A strong commitment to service excellence, excellent problem-solving skills, and flexibility with weekend availability and scheduling are essential.
Key Job Responsibilities
This job is usually performed indoors and outdoors, in a controlled environment, and experiences a high level of noise in the work environment. This job has intermittent levels of high stress.
Physical Demands
The candidate must have the ability to stand for long periods of time, bend, reach, and carry 25 pounds.
Position Type/Expected Hours Of Work
The Lifestyle Concierge is expected to work an alternating schedule, including nights, weekends, and holidays.
Job Summary
The Concours Club seeks a Lifestyle Concierge who is passionate about delivering exceptional hospitality and curating unforgettable experiences for our members. This role requires direct engagement across a variety of dynamic environments, ensuring seamless personalized services. The ideal candidate will be highly adaptable, detail-oriented, and thrive in a fast-paced setting. A strong commitment to service excellence, excellent problem-solving skills, and flexibility with weekend availability and scheduling are essential.
Key Job Responsibilities
- Welcome guests professionally and demonstrate warm, confident, and genuine first impressions as per TCC service standards
- Actively listen and respond to members'/guests' questions, concerns, and requests to resolve issues in a personalized manner, build trust to create "Members for Life"
- Assist members and their guests on-site with complaints, complications, or problems in a helpful manner and follow up to ensure satisfaction
- Anticipate member needs and provide personalized recommendations for club amenities and experiences.
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, purchases) by planning or identifying appropriate providers
- Uphold luxury hospitality standards and superb guest service
- Cooperate, assist, and communicate effectively with other team members to provide prompt service to the guest
- Have strong knowledge of club software operating systems
- Support retail operations with inventory, merchandising, and sales transactions.
- Step into serving or bartending roles as needed, with knowledge of food and beverage offerings.
- Accurately process food, beverage, and retail transactions on the club's point of sale.
- Input and update member information into software operating systems
- Have the ability to ask key questions to better guide each member's dining experience
- Facilitate front-of-house operations, including daily opening and closing procedures, supply fulfillment, and maintenance cleanliness
- Manage the cleaning, storage, and maintenance of club driving gear
- Report operational issues or member concerns to supervisors for prompt resolution
- Conduct light cleaning, restocking, and organizing of locker rooms, lounges, and break spaces.
- Proven experience in a service role in the hospitality industry
- At least one year of experience in an upscale or luxury setting
- Restaurant service or bartending experience preferred
- Bilingual speakers preferred
- Passion for automobiles/motorsports
- Strong ability to multitask and time management
- Polite and confident with a great deal of patience
- Ability to verbally communicate in a professional and effective manner
- High School Diploma required
- Bachelor's Degree in hospitality of relevant field is a plus
- Must be 18 years of age or older
- Must be proficient with technological systems
This job is usually performed indoors and outdoors, in a controlled environment, and experiences a high level of noise in the work environment. This job has intermittent levels of high stress.
Physical Demands
The candidate must have the ability to stand for long periods of time, bend, reach, and carry 25 pounds.
Position Type/Expected Hours Of Work
The Lifestyle Concierge is expected to work an alternating schedule, including nights, weekends, and holidays.