What are the responsibilities and job description for the Concierge position at RED HOSPITALITY & LEISURE KEY WEST LLC?
Compensation includes 12% commission
Duties and Responsibilities:
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Providing service at the Hotel Concierge Desk
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Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.
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Initiate and follow up with guests’ requests received in person and through other communications
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Confirming guest requests and reservations
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Booking guests onto excursions
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Researching and providing guests with additional information as requested by the guest
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Communicating guest resolutions with appropriate Staff/Departments on property
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Additional responsibilities as assigned by the Management Team
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Other duties as assigned.
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High School Diploma or its' equivalent from an accredited institution (Preferred)
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Previous experience in customer service, concierge and/or equivalent work experience a PLUS
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Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, and working alone.
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Must be able to work various work settings such as exposure to sunlight and outside temperature.
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Must be able to lift 50lbs.
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Ability to establish and maintain effective working relationships with all persons contacted during the work.
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Ability to read, interpret, and apply regulations and safe practices.
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Ability to operate assigned equipment, read and interpret documents.
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Ability to multi-task.
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Ability to speak and write clearly and concisely.
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Must be able to operate with little or no supervision.
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Must be willing to work holidays, nights, and weekends.
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Must have strong interpersonal skills and positive attitude.
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Team Player, positive and enthusiastic attitude.
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Knowledge of local destinations
Salary : $12