Community Life Service Coordinator

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

This position has a requirement of five days a week in office.

About Community Life

Community Life (CL) is TCB’s place-based model that uses stable housing as a platform for connecting families, seniors, and households with disabilities to community resources and opportunities. We engage residents in creating programs and building strategic partnerships with local stakeholders to create pathways to opportunities in early education, economic mobility, youth development, voting registration, health, and resident leadership. Community Life’s goal is to create equitable access to community support, resources, and opportunities for all residents so that everyone can thrive.

Position Description

The Community Builders, Inc. seeks a highly motivated candidate with a passion for direct services to coordinate community engagement opportunities for the site at Creighton Renaissance in Richmond, VA. Under the direct supervision of the Community Life District Manager, the Community Life Services Coordinator will be responsible for operationalizing Creighton Renaissance as well as providing/supporting quality programming across the site.

Housing stabilization is the primary area of focus that will be delivered through referrals to quality, local partners, on-site programing and individual coaching. The goal is to have families stable in their housing and to connect them to local opportunities in the areas of education, workforce development, financial education, asset building and health. In addition, community engagement and community building activities will be essential in order to create a sense of community and initiate a gateway to other support services. Services provided should be intentional, meaningful, and align with the community success plan.

Essential Functions

• Develop and implement the Community Success Plan (CSP), an annual work plan outlining strategies and activities that firm into CL Strategic Goals Coordinate activities: assess and report on progress regularly
• Supervise interns and volunteers, ensuring accountability of site team for carrying out the programs and activities included in the site’s CSP
• Coordinate the implementation of the TCB Housing Stabilization Standard of Practice, which includes communicating with Property Management regarding work orders issues, rent, etc.
• Achieve a goal of engaging at least 60% of households with rental arrears between 0–60 days through direct contact or one-on-one coaching
• Oversee the collection of the annual Community Life Questionnaire (CLQ) and meet collection goals for your community.
• Coordinate activities to ensure Seniors are able to age in place with dignity and families move toward economic mobility
• Manage programming including design, partnership development, implementation and assessment of progress
• Develop strategic partnerships with local service providers to bring on-site programs to Creighton Renaissance residents as well as provide referrals to off-site programs and services in the following CL outcome areas: youth mentoring and job programs, afterschool, early education, career pathway, financial, and housing stabilization, activities of daily living, senior isolation etc.
• Attend local meetings with community stakeholders, and other local organization that are focusing on community engagement, youth development and safety and security within the community
• Conduct welcome orientations for new residents at least quarterly
• Manage administrative tasks required for securing and executing contracts or Memorandum of Agreements with providers and partners to carry out on-site programming
• Attend trainings around trauma informed care, youth mentorship, youth development, budgeting, restorative justice, gang violence, mental health first aide, youth diversion programs, motivational interviewing
• Keep property management team and Senior Manager appraised of issues affecting residents
• Document and maintain accurate and up to date records in CL Connect weekly
• CLSC is responsible for ensuring that all outcomes associated with community-level grant opportunities are successfully achieved
• Provide compassionate support to residents by actively listening, offering emotional encouragement, and connecting individuals to appropriate mental health resources and services as needed
• Monitor budget and activities for program operations, including meeting reporting requirements for all grant funded activities and managing progress towards fulfilling grant deliverables
  
  

Work Schedule

The CLSC is an onsite, full-time position. Responsibilities may occasionally require an adjusted work schedule or evening/weekend hours.

Requirements

• Capable of building and maintaining partnerships with community-based organizations based on the needs of the residents.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents and in planning, implementing, and evaluating programs and services.
• Ability to collect, track and understand data to assess programs and partnerships.
• Knowledge of Federal, State and Local Policies affecting housing and/or experience in property management preferred.
• Proficiency with MS Excel, PowerPoint, Word, Outlook. Knowledge of Yardi preferred.
  
  

Education & Experience

• Bachelor’s Degree required in social work, human services, mental health, or a related field
  
  

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
  
  

The Community Builders is an equal opportunity employer.