What are the responsibilities and job description for the Donor Services Representative position at The Community Blood Center?
JOB REQUIREMENTS: Are you passionate about helping others and making a
real difference in your community? Join a team dedicated to saving lives
every single daythat\'s what working at The Community Blood Center (CBC)
is really all about. We\'re looking for a dedicated and detail-oriented
professional to support our life-saving mission. If you thrive in a
fast-paced environment and want to contribute to a meaningful cause,
we\'d love to hear from you! JOB SUMMARY: Manages inbound and outbound
calls, updates donor records, checks voicemails and text messages, and
follows established calling procedures. Routes specialized calls to the
appropriate departments and promotes programs, services, and special
blood needs. Assists donors with the Lifesaver Rewards Program, gift
card questions, The Community Blood Center App, and other internal
initiatives. Trains team members on program details and supports problem
solving. This position ensures accurate information, excellent donor
service, and strong coordination across internal departments. The
representative maintains the highest standards of professionalism,
accuracy, donor care, and confidentiality while contributing to the
overall success of the blood collection operation. SCHEDULE: - Full-time
position, 40 hours/week. - Monday Friday, 8:00 am 5:00 pm ESSENTIAL
DUTIES AND RESPONSIBILITIES (other duties may be assigned): 1. Utilize
CRM System to contact existing donors and schedule them in the most
convenient locations or mobile blood drives. 2. Achieves individual
performance expectations for appointments scheduled, show rate and
customer service. Assists in achieving company goals for the fixed sites
and mobiles. 3. Maintains standard operating procedure documents and
updates as necessary with Team Lead and manager review. 4. Creates
follow-up communication for cancelled or rescheduled drives or donor
center. 5. Promote and assist donors with the Lifesaver Rewards Program,
Gift card questions, The Community Blood Center App and any other
internal program. Train team members on program details and problem
solving. 6. Use critical thinking to determine appropriate outcome of
calls. 7. Provides information as requested; transfer call(s) to the
appropriate CBC personnel and maintains high quality customer service.
donors. 9. Conducts special donor recruitment projects at various
locations and distributes CBC information and other related duties as
requested. 10. Complies with all policies and procedures as outlined in
the CBC Employee Handbook, CBC SOPs, or directives upon assignment.
Maintains job-related skills by attending team meetings and training
sessions and reading publications. 11. Performs other duties as
directed. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: JOB
QUALIFICATION REQUIREMENTS: This position requires a pleasant and polite
telephone manner, must always perform job duties and responsibilities in
a professional manner. Maintain strict confidentiality of CBC and CBC
Donor Information. High-volume Call Center Experience Preferred
(outbound experience strongly valued). Strong communication skills and
professional phone presence. High attention to detail and ability to
maintain record accuracy. Ability to maintain call productivity targets.
Strong multi-tasking and prioritization skills. Ability to work with
Confidential Information. Preferred, Experience In Healthcare,
nonprofit, or blood donor services. Preferred, familiarity with contact
management systems and/or call center software. Employees may
occasionally be required to lift objects or materials weighing up to 25
pounds. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.communityblood.org/current-openings/donor-services-representative/
real difference in your community? Join a team dedicated to saving lives
every single daythat\'s what working at The Community Blood Center (CBC)
is really all about. We\'re looking for a dedicated and detail-oriented
professional to support our life-saving mission. If you thrive in a
fast-paced environment and want to contribute to a meaningful cause,
we\'d love to hear from you! JOB SUMMARY: Manages inbound and outbound
calls, updates donor records, checks voicemails and text messages, and
follows established calling procedures. Routes specialized calls to the
appropriate departments and promotes programs, services, and special
blood needs. Assists donors with the Lifesaver Rewards Program, gift
card questions, The Community Blood Center App, and other internal
initiatives. Trains team members on program details and supports problem
solving. This position ensures accurate information, excellent donor
service, and strong coordination across internal departments. The
representative maintains the highest standards of professionalism,
accuracy, donor care, and confidentiality while contributing to the
overall success of the blood collection operation. SCHEDULE: - Full-time
position, 40 hours/week. - Monday Friday, 8:00 am 5:00 pm ESSENTIAL
DUTIES AND RESPONSIBILITIES (other duties may be assigned): 1. Utilize
CRM System to contact existing donors and schedule them in the most
convenient locations or mobile blood drives. 2. Achieves individual
performance expectations for appointments scheduled, show rate and
customer service. Assists in achieving company goals for the fixed sites
and mobiles. 3. Maintains standard operating procedure documents and
updates as necessary with Team Lead and manager review. 4. Creates
follow-up communication for cancelled or rescheduled drives or donor
center. 5. Promote and assist donors with the Lifesaver Rewards Program,
Gift card questions, The Community Blood Center App and any other
internal program. Train team members on program details and problem
solving. 6. Use critical thinking to determine appropriate outcome of
calls. 7. Provides information as requested; transfer call(s) to the
appropriate CBC personnel and maintains high quality customer service.
- Follows phone scripts as directed and incorporates all the key
donors. 9. Conducts special donor recruitment projects at various
locations and distributes CBC information and other related duties as
requested. 10. Complies with all policies and procedures as outlined in
the CBC Employee Handbook, CBC SOPs, or directives upon assignment.
Maintains job-related skills by attending team meetings and training
sessions and reading publications. 11. Performs other duties as
directed. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: JOB
QUALIFICATION REQUIREMENTS: This position requires a pleasant and polite
telephone manner, must always perform job duties and responsibilities in
a professional manner. Maintain strict confidentiality of CBC and CBC
Donor Information. High-volume Call Center Experience Preferred
(outbound experience strongly valued). Strong communication skills and
professional phone presence. High attention to detail and ability to
maintain record accuracy. Ability to maintain call productivity targets.
Strong multi-tasking and prioritization skills. Ability to work with
Confidential Information. Preferred, Experience In Healthcare,
nonprofit, or blood donor services. Preferred, familiarity with contact
management systems and/or call center software. Employees may
occasionally be required to lift objects or materials weighing up to 25
pounds. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.communityblood.org/current-openings/donor-services-representative/