What are the responsibilities and job description for the Manager on Duty position at The Common Market?
Description
DUTIES & RESPONSIBILITIES
- Provides Manager on Duty (MOD) support to personnel and departments throughout the store.
- Interacts positively and professionally with internal and external customers and consistently upholds the co-op code of conduct and customer service standards.
- Provides oversight and direction to the employees in The Common Market in accordance with the Market’s policies and procedures.
- Empowers employees to take responsibility for their jobs and goals.
- Delegates responsibility and expects accountability and regular feedback from employees.
- Consciously creates a workplace culture that is consistent with The Common Market’s guiding principles and values.
- Appropriately communicates information through department meetings, one-on-one meetings, and appropriate email, text messaging, and regular interpersonal communication.
- Provides effective performance feedback through employee recognition and disciplinary action, with the assistance of Human Resources, when necessary.
- Reviews, approves, and corrects timecards when necessary.
- Connects regularly with all department managers to improve storewide communications and operations between all departments.
- Develops and maintains a preventative schedule of maintenance and repairs designed to promote longevity of existing infrastructure and prevent costly repairs.
- Point of contact for the store to address immediate, unforeseen maintenance and repair issues as they occur.
- Ensures repair work is completed and invoices are submitted to Finance within the same day.
- Assists in creating an environment that encourages employees to work together as a team.
- Ensures the store is bright and clean.
- Provides attentive, timely, and friendly service to all internal and external customers at all times.
- Builds and maintains customer satisfaction with the products and services offered by the co-op.
- Others duties as assigned.
Requirements
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES
- High School Diploma or equivalent education or experience.
- A minimum of three (3) years’ experience in a retail management position.
- A minimum of one (1) year’s experience and familiarity with natural foods.
- Demonstrates strong conflict resolution skills and the ability to have difficult conversations.
- Has experience with management or leadership of others.
- Supports the co-op’s core values and aligns with the Co-op Code of Conduct.
- Adapts readily based on evolving co-op needs or in response to feedback.
- Maintains composure in highly stressful or adverse situations.
- Computer proficiency, familiarity with MS Office Suite, and experience with POS and receiving systems preferred.
ENVIRONMENTAL & PHYSICAL DEMANDS
- Flexibility to work any shift, including mornings, middays, evenings, weekends.
- Ability to work in varying temperatures.
- Ability to stand or walk for long periods at a time.
- Ability to bend, stoop, reach, kneel, twist, and climb.
- Ability to lift 50 pounds unassisted.
- Consistent and reliable access to transportation.
Salary : $19 - $26