What are the responsibilities and job description for the Manager On Duty position at Eastern Sports Management?
The Fredericksburg Field House is currently accepting applications for Manager on Duty. The Manager On Duty (MOD) plays a key role in the property’s overall operation. The MOD may be required to open and close the building. During assigned shifts, the MOD oversees the customer service experience and resolving issues that may arise. The Manager on Duty is the General Manager’s direct representative and speaks on their behalf when they are not available.
Essential Duties and Responsibilities
- Open the building at the start of each day
- Monitor the entire facility and enforce policies, rules, and procedures
- Monitor frontline staff members to ensure minimum performance standards are met
- Be knowledgeable of all price plans, leagues, and events
- Manage the response to in-person, telephone, and email inquiries about programs and scheduling
- Provide courteous and friendly service to all guests
- Respond to all incidents, accidents, injuries, and altercations
- Resolve all guest concerns and/or direct to appropriate Manager for resolution
- Complete and file required reports and submit to the appropriate approval chain
- Maintain confidentiality with guest and employee information
- Provide guests and prospective participants with enthusiastic and informative facility tours
- Develop relationships with customers, building tenants, and other key operators
- Secure the building at the end of each day
- Other duties as assigned by Directors and/or General Manager