Field Service Technician (in-office) - Seattle, WA

At the Commerce Bank of Washington, we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers.  We are dedicated to enriching professional, nonprofit and business organizations by providing them and their principals with highly personalized banking and financial services from experienced bankers committed to long-term banking relationships.

We are looking for an experienced IT Field Service Technician (IT Technician) to support Commerce Bank of Washington in Seattle, Washington.

The IT Field Service Technician duties will include:

• Supporting the Information Technology Department with installing, administering and maintaining the infrastructure of desktops, laptops and other hardware
• Installation, setup, and maintenance of workstations to include workstation hardware components, base operating systems, networking, software environments
• Assisting with troubleshooting workstation, application and environmental problems
• Supporting server systems from an operating system and shared services perspective
• Assisting systems administrative team members in providing overall environment support
• Making recommendations on areas of improvement
• Provide quality analysis and subject matter expertise
• Assisting internal resources to provide the best possible administrative support
• Contributing to team efforts by accomplishing related results in corporative and supportive manner
• Perform other duties as assigned
  
  

Technical Skills and Qualifications:

• Requires High School diploma or equivalent and at least 1 years' experience with computers, networks, computer software and hardware in a field service, or related IT support role.
• Driving is an essential function of this role and as such, employees must have a valid driver’s license and good driving record. Travel will be necessary to service our remote branches around the Seattle are with personal vehicle.
• Proficient knowledge of application software, networks, PCs LANs, and terminals
• Enterprise networking, hardware, and server experience highly preferred
• N certification is a plus, not required
• Leadership, QA, or related experience within the field
• Ability to troubleshoot problems and make appropriate corrections and/or recommendations
• Must be able to meet deadlines and work with customers on a daily basis
• Broad application of principles, theories, and concepts in applicable discipline
• Some overtime may be necessary on an “as needed” basis
  
  

A combination of education and experience may meet job requirements.

Location: This position is five days per week in the office located at 601 Union Street, Suite 3600, Seattle, WA.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance, Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products
  
  

This position is eligible to earn a base salary in the range of $26 - $38 hourly depending on job-related factors such as level of experience.