What are the responsibilities and job description for the Hotel Night Auditor position at The Colonnade Hotel?
Nestled among the city's finest shopping and cultural venues, The Colonnade Hotel is an independent hotel centrally located in Boston's historic Back Bay and features 285 stylishly appointed guest rooms and luxury suites. The Colonnade Hotel is known for its attentive service and unique guest offerings, including Boston's only Roof Top swimming pool.
If you are a self-driven and motivated hotel professional that enjoys working in a positive work environment with a dynamic team - this could be a terrific position for you.
POSITION PURPOSE:
The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
Responsibilities include but not limited to:
- Perform guest services functions as required (i.e. check guests in/out, take reservations, wake-up calls, etc.).
- Process guest registrations including collection of payment.
- Ensure that transactions are posted and balance with cash, check and credit on hand and that deposits and receipts are secured
- Maintain presence at the Front Desk during the night hours
- Balance all cashier audits according to requirements
- Complete report assignments of the Night Audit pack and prepare front desk for following day's operations
- Ensure accuracy of all numbers reported including statistics.
Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. - Ensure overall guest satisfaction.
Skills, Abilities and Experience needed to be successful
- Applicants must be able to work a flexible schedule including weekends and holidays. Position hours are during the overnight of 11pm-7:30am.
- Previous experience of Night Audit and/or Front Desk is required.
- Knowledge of Opera system preferred, but not required.
- Must be a reliable, detail-oriented, and organized systematic thinker.
- Must be able to prioritize job functions in order to meet deadlines.
- Basic knowledge of accounting operations, mathematical skills, and computing skills.
- Accounting or finance back ground a plus.