Benefits & Membership Administration Coordinator

Benefits & Membership Administration Coordinator

Part Time, Hourly

$20.00 per hour

Position Summary

The Benefits & Membership Administration Coordinator is responsible for supporting the success and administration of the Chamber's SBA Health Insurance Program and related membership services. This position serves as the primary liaison between members, insurance carriers, brokers, and the Chamber, ensuring accurate enrollment, billing, reporting, compliance, and member support.

Key Areas of Accountability

· SBA Health Insurance Program Administration

· Support the administration of all SBA health insurance benefit programs.

· Facilitate member enrollments, terminations, eligibility changes, and dependent updates.

· Maintain accurate member and participant records.

· Coordinate with insurance carriers and brokers to ensure timely processing of benefits.

· Assist members with benefit questions, claims issues, and coverage concerns.

· Support annual open enrollment planning, setup, and implementation.

· Monitor program compliance and documentation requirements.

· Identify opportunities to enhance member benefit offerings and program effectiveness.

Billing & Financial Administration

· Coordinate membership and insurance-related billing activities.

· Reconcile carrier invoices and enrollment records.

· Monitor receivables related to benefit programs.

· Prepare reports and documentation to support financial oversight.

· Assist with budgeting and forecasting related to member benefit programs.

· Member Service & Relationship Management

· Serve as a trusted resource for members participating in Chamber benefit programs.

· Maintain positive relationships with carriers, brokers, and participating employers.

· Support member retention efforts through responsive service and problem resolution.

Qualifications

· Experience in benefits administration, insurance, HR, payroll, or related field preferred.

· Strong attention to detail and accuracy.

· Ability to interpret and manage complex information.

· Proficiency in spreadsheets, reporting systems, and database management.

· Strong customer service and communication skills.

· Ability to work independently and maintain confidentiality.

Schedule

Monday Through Friday Availability

15–20 hours per week

Colonie Chamber of Commerce is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status, or any other status protected by applicable federal, state, or local law.

All employment decisions are based on qualifications, merit, and organizational needs.

Pay: From $20.00 per hour

Work Location: Hybrid remote in Latham, NY 12110

Salary : $20