What are the responsibilities and job description for the Guest Experience Coordinator (receptionist) position at The Collective?
Guest Experience Coordinator
Be the reason our guests can’t wait to come back.
At The Collective (home to Embellish Brow & Beauty Collective and Fleurish Medical Aesthetics & Wellness), we believe luxury isn’t just about the services we provide—it’s about how every guest feels from the moment they walk through our doors.
We’re looking for a Guest Experience Coordinator who genuinely loves people, thrives in a fast-paced environment, and understands that exceptional hospitality is an art. This isn’t a typical front desk position. You’ll be the heartbeat of the guest experience, creating meaningful first impressions and ensuring every visit feels effortless, elevated, and memorable.
If you’re organized, confident, warm, and naturally anticipate people’s needs before they ask—you’ll fit right in.
What You’ll Do
- Welcome every guest with warmth, professionalism, and genuine enthusiasm.
- Create a seamless luxury experience from check-in to checkout.
- Answer phones, text messages, emails, and online inquiries with confidence and professionalism.
- Schedule appointments and help guests find the services that best meet their goals.
- Educate guests on memberships, promotions, retail products, and future services.
- Support our service providers so appointments run smoothly and efficiently.
- Maintain a beautiful, organized reception area and guest lounge.
- Assist with inventory, merchandising, and light administrative tasks.
- Celebrate wins, build relationships, and help create an environment guests rave about.
What We’re Looking For
- Minimum one year of experience in a salon or med spa environment is required.
- Exceptional communication and customer service skills.
- Someone who remains calm under pressure and loves staying organized.
- A positive attitude with a naturally polished and professional presence.
- Strong multitasking abilities and attention to detail.
- Comfortable using technology, scheduling software, and learning new systems.
- Passion for beauty, wellness, and luxury hospitality.
- A cosmetology permit or license is a plus, but not required.
Why You’ll Love Working With Us
We are building something different.
Our team is passionate about creating an elevated experience—not only for our guests, but for each other. We value kindness, professionalism, growth, and people who take pride in making others feel cared for.
We invest in our team, celebrate achievements, and believe every employee plays an important role in our success.
Benefits
- Competitive hourly pay (based on experience)
- Performance bonus opportunities
- Employee discounts on products and services
- Ongoing education and career growth
- Beautiful luxury work environment
- Supportive, collaborative team culture
If you’re the type of person who remembers names, notices the little details, loves making people feel special, and takes pride in creating unforgettable experiences, we’d love to meet you.
Job Types: Full-time, Part-time
Pay: $30,000.00 - $50,000.00 per year
Benefits:
- Flexible schedule
- Professional development assistance
Work Location: In person
Salary : $30,000 - $50,000