Catering & Events Sales Manager

The Coffee Class – Las Vegas, NV

Full-Time | Hybrid / Remote (Las Vegas-based preferred)

Role Overview

The Catering & Events Sales Manager owns the growth, follow-up, and conversion of all catering and event opportunities across The Coffee Class locations. This role is sales-driven and execution-focused, responsible for responding to inbound inquiries, persistently following up on quotes, reactivating past clients, and proactively developing new catering and event relationships.

This position does not manage daily café operations. It exists to drive catering revenue, protect leads from stalling, and ensure opportunities are either closed or clearly disqualified.

What You’ll DoCatering & Event Sales Execution

1. Serve as the primary owner of all catering and event inquiries from first contact through confirmation.

2. Respond to inbound catering leads quickly and professionally.

3. Conduct persistent follow-up via phone and email on all open quotes until closed or declined.

4. Proactively reach out to past catering clients to drive repeat business.

5. Identify and develop relationships with offices, organizations, and event planners.

6. Maintain accurate lead and order records in Toast Catering and internal tracking tools.

Sales Growth & Pipeline Management

1. Own a live catering sales pipeline with clear next steps on every opportunity.

2. Track response times, follow-up activity, conversion rates, and revenue.

3. Identify patterns in lost sales and recommend changes to menus, pricing, or process.

4. Work closely with café leadership to align capacity, lead times, and execution.

Event & Order Coordination

1. Confirm order details, logistics, and expectations with clients.

2. Coordinate internally with General Café Managers and Kitchen Managers for fulfillment.

3. Ensure confirmed orders are entered accurately into Toast Catering.

4. Protect brand standards through clear communication and preparation.

What Success Looks Like

1. Fast response times on all inbound catering inquiries

2. High follow-up consistency (no dropped leads)

3. Increased catering conversion rates

4. Growing repeat catering clients

5. Clear visibility into catering pipeline and outcomes

Qualifications

1. 2 years experience in catering sales, event sales, hospitality sales, or group dining

2. Comfortable with phone-based follow-up and closing

3. Proven ability to manage multiple opportunities simultaneously

4. Strong organization and accountability

5. Experience with Toast Catering, CRM tools, or sales tracking systems preferred

6. Self-directed and comfortable owning results

Compensation & Structure

1. Base Salary: $58,000/year (paid weekly)

2. Incentive:

3. 10% commission on all catering and event revenue after $50,000 annually

4. Annual commission cap: $50,000

5. Paid quarterly based on collected revenue

6. Classification: Full-Time, Exempt

7. Reports to: CEO (initially)

8. Works closely with: Director of Operations, General Café Managers, Kitchen Managers

Benefits

1. Health Insurance

2. Paid Time Off (PTO)

3. Free Meals

4. Remote flexibility during initial phase, with potential transition to hybrid as programs scale

Who You Are

You are a sales-minded hospitality professional who follows up without hesitation, keeps opportunities moving forward, and takes ownership of results. You are comfortable picking up the phone, tracking details, and closing loops. You understand that catering sales require urgency, persistence, and operational awareness—and you enjoy building repeat business through reliability and responsiveness.