Food and Beverage Director

CLUB The Club at Longview – A Concert Golf Property

LOCATION: Charlotte, NC

POSITION FOR HIRE: F&B Director

Club Information

The history of Longview dates back to the 1800s when it was first known as The Longview Black Jack Farm. In 1953, Mel Graham's father purchased a small portion of the property as an annex of the Graham Dairy Farm. Decades later, Mel started purchasing any land attached to his Dad's small farm and eventually assembled over 1,000 acres.

In 2001, Mel put the vision of The Club at Longview into action. As Jack Nicklaus stood on this property and looked at the gently rolling hills with its pines and hardwoods, its creeks, ponds, and nature preserves, he said, "It's as if it was always meant to be the home of a great golf course." Two years later, on October 20, 2003, The Club at Longview officially opened!

The old-world charm and architecture found throughout the Club and the Longview community directly result from Mel's travels throughout Europe. The architecture withstands the test of time and improves with age.

In 2022, Concert Golf Partner was chosen as the long-term successor for the Club, bringing with them an infusion of capital that has translated to various updates and projects for the facility. Concert's insistence upon excellence and quality and a fantastic staff are some of the many things that will continue to make Longview a special place.

Position Summary & Responsibilities

• The F&B Director reports to the Clubhouse Manager and General Manager and, in this highly visible position, the individual is responsible for all F&B operations, including restaurant, banquets, events, men’s locker room, Turn House, pool complex, and tennis events.
• While our product offering is a Country Club, we are in the people business, and the F&B Director must possess the finest skills in this area. To succeed in this role, the individual must have a natural affinity for people, demonstrate inspirational leadership, and genuinely enjoy interacting with members and staff to ensure that “platinum” level service is being provided and that there is a high level of satisfaction among our members. Attention to detail, a passion for excellence, exceptional interpersonal and communication skills, and the ability to manage results are critical for an individual to enjoy on-going success in this position.
• In addition to the management functions of running an operation with gross revenues exceeding $2M in F&B revenue, the ability to engage and motivate a staff of 5 plus managers and their work teams is essential.
• At Longview, our people are our most important resource. Treating them with the utmost respect, rewarding their efforts, and providing on-going training and recognition allows us to retain top talent in the marketplace and provide excellent service to our membership.
• The professional advocates and establishes proper quality levels and standards for goods and services and is entrusted with the fiscal responsibilities of the F&B department. He/She is accountable for staff development, training, and performance coaching.
  
  

Supervises: The F&B Director supervises all FOH and BOH F&B team members.

Key Strengths

• Self-motivated, self-managing, and efficient in time management and decision-making.
• Creative and organized.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Point of Sale Systems.
• Interacts with members, answering questions, solving problems, overseeing services, and ensuring club cleanliness.
• Accepts criticism from Club members gracefully and takes the appropriate action to correct member service issues.
• Recognizes the need to continually improve existing member services and introduce new events and programs to enhance member satisfaction and event participation.
• Assures that the club’s preventative maintenance and energy management programs are effectively utilized and makes changes when necessary.
• Participates in on-going facility inspections throughout the club to ensure that cleanliness, maintenance, safety, and other standards are consistently attained.
• Works with Human Resources to ensure top talent is hired, and staff on-going training and development is provided.
• Motivates direct reports and has clear communication with them daily.
• Consistently enforces all policies as per the employee handbook.
• Assists in planning facility improvements, remodeling, construction, and repair.
• Ensures that all legal requirements are consistently followed.
• Demonstrates high business and financial acumen and works closely with the General Manager.
• Reviews daily, weekly, and monthly financial reports and proactively manages to address trending projections to attain budgetary goals.
• Keen knowledge of service techniques.
  
  

Job Duties

• Provides inspirational leadership in running and managing all aspects of the club in conjunction with the General Manager.
• Is a positive, upbeat leader of the Club who proactively leads the team to provide excellent service and quality products.
• Serve as a member of the Club’s management team and provide necessary reporting to department managers, General Manager, Controller, and Corporate Staff.
• Monitors the budget and controls expenses so that goals are attained.
• Functions as an administrative link between departments.
• Monitors safety conditions and employees’ conformance with safety procedures, updates emergency plans and procedures, and assures effective training for these programs is conducted in all departments.
• Interview, hire, and train employees when necessary. Ensure the manager’s and staff's roles and expectations are clearly defined and encourage high morale amongst staff.
• Manage ordering of all purchases, including food, beverages, supplies, wine, beer, liquor, sanitation, equipment, etc.
• Maintain records of special events, house counts, food covers, and daily business volumes.
• Plans and executes banquets, luncheons, meetings, weddings, outings, dances, and other social events.
• Oversee and monitor monthly physical inventory for timeliness and accuracy to maximize usage and minimize waste and breakage.
• Develop departmental objectives, budgets, policies, procedures, and strategies and meet or exceed specified goals.
• Creates room diagrams and battle plans for all functions.
• Provides P&L statements upon request for individual events.
• Inspects banquet rooms to ensure proper maintenance of a clean and orderly area.
• Assists with room decorations for special events and holidays.
• Present for weddings, large events, and large member events.
• Performs other duties as requested by management.
  
  

Physical Demands And Work Environment

• Must be able to sit and stand for long periods of time.
• Must be able to stoop, kneel and crouch.
• Push, pull, or lift up to 50 pounds.
• Continuous repetitive motions.
  
  

Experience & Qualifications

• A Bachelor’s Degree from a four-year university or college is highly desirable, preferably in Hospitality Management.
• A minimum of 3-5 years of progressive leadership/management experience, preferably in a private club, contemporary business model, or similar hospitality operation known for high service standards.
  
  

Compensation & Benefits

The company will offer a competitive compensation plan commensurate with experience and qualifications, health, dental, life insurance, paid time off, and 401(k) benefits.

CLUB WEBSITE: www.theclubatlongview.com

About The Club At Longview

The history of Longview dates back to the 1800s when it was first known as The Longview Black Jack Farm. In 1953, Mel Graham's father purchased a small portion of the property as an annex of the Graham Dairy Farm. Decades later, Mel started purchasing any land that attached to his Dad's small farm and eventually assembled over 1,000 acres. In 2001, Mel put the vision of The Club at Longview into action. As Jack Nicklaus stood on this property and looked at the gentle rolling hills with its pines and hardwoods, its creeks, ponds, and nature preserves, he said, "It's as if it was always meant to be the home of a great golf course." Two years later, on October 20, 2003, The Club at Longview officially opened! The old-world charm and architecture found throughout the Club and the Longview community is a direct result of Mel's travels throughout Europe. The architecture withstands the test of time and improves with age.