HR Operations Director - Senior HR Business Partner

HR Operations Director - Senior HR Business Partner

POSITION DETAILS

Central Office Human Resources (COHR) at The City University of New York (CUNY) is a service-oriented department committed to delivering exceptional HR solutions to the Chancellery and University employees across New York City and Albany, NY. COHR plays a pivotal role in fostering an inclusive, efficient, and compliant workplace environment that aligns with the University's mission and strategic goals.

Reporting directly to the Executive Director of Human Resources, the HR Operations Director-Senior HR Business Partner provides strategic leadership and operational expertise to a team of HR Business Partners and oversees HR operations and administration for all Human Resources functions. This position ensures the consistent application of HR policies and procedures while serving as a trusted advisor to senior leaders and managers. With a strong focus on executive HR support, organizational development, workforce planning and change management, the Senior HR Business Partner drives initiatives that enhance organizational effectiveness and promote a high-performance culture. This streamlined role focuses on high-level strategic responsibilities to support a dynamic and effective HR environment.

Key Responsibilities include but not limited to:

• Lead, mentor, and develop a team of HR Business Partners, fostering a collaborative and results-driven culture. This involves setting clear goals, providing regular feedback, and supporting professional development initiatives.
• Serve as a strategic advisor to senior leaders on organizational design, workforce planning and team development and provide expert advice on performance management.
• Provide guidance on collective bargaining agreements, CUNY Bylaws, and other policy considerations to ensure compliance with all applicable employment laws and labor contracts.
• Work closely with managers and senior leaders to promote and facilitate organizational change. This involves understanding CUNY’s strategic goals and aligning HR initiatives to support these goals.
• Offer comprehensive HR support to Executive Compensation Plan (ECP) staff, addressing complex HR matters with a solutions-oriented approach.
• Lead ECP recruitment, onboarding and offboarding processes, including drafting job descriptions, Board Resolutions and ensuring seamless integration of new hires and exit of separating staff.
• Streamline HR processes, ensuring consistency, efficiency, and alignment with university policies and guidelines.
• Oversee employee engagement, onboarding and offboarding processes, fostering a positive employee experience at every stage of the employment lifecycle.
• Enhance organizational effectiveness and improve services to staff by streamlining processes and improving service outcomes by utilizing technology and HR best practices, including managing, and improving Central Office website and related HR Communications.
• Participate in the implementation of ERP initiative and development of automation solutions.
• Monitor personnel actions, analyze internal HR metrics and trends to inform decisions that impact organizational culture, service delivery, and overall HR operations.
• Ensure effective management of complex issues and coordination with University Budget, payroll, and HR.
• Lead training, special initiatives, projects, committees, or task forces.
• Perform related duties as assigned.

NOTE:

Until further notice, this position is eligible for a hybrid work schedule.

QUALIFICATIONS

Minimum:

Bachelor's Degree and eight years' related experience required.

Preferred:

• HRCI or SHRM certification
• HR generalist or business partner experience performing and consulting on employee lifecycle elements (classification, compensation, recruitment, retention, performance management, training/development) and related processes for employee and labor relations and engagement programs, operations, and services in a unionized public institution
• Demonstrated ability to respond to a wide variety of human resources issues
• Excellent management, supervisory, team building, and leadership skills
• Detail orientation and accuracy with exceptional critical analysis, research, and evaluation skills
• Commitment to providing excellent customer service; strong organizational and follow-through skills to develop and execute work plans, prioritize work, manage multiple concurrent assignments, and meet deadlines in a confidential and time-sensitive office
• Proactive, flexible, and collaborative work style with strong listening, group facilitation, presentation, and cross-cultural interpersonal skills for effective communications and productive relationships with diverse staff and external stakeholders
• Proficiency using PeopleSoft HRIS, web/cloud-based administrative and financial programs or databases, Office 365, and virtual meeting and collaboration tools (MS Teams, Zoom, WebEx)

CUNY TITLE OVERVIEW

Collaborates with campus or unit management to provide human resources leadership and to support related operations.

• Directs human resources processes such as employment, benefits administration, recruitment and performance management
• Manages staff responsible for providing employee services in the Human Resources office
• Works with senior management in Human Resources, Labor Relations, and other areas to plan Human Resources strategies and programs; develops new Human Resources tools and programs to support management goals
• Interprets regulations and policies of all kinds related to Human Resources, and advises senior executives and managers; reviews policies and procedures for improvement, and develops revisions
• Ensures the integrity of Human Resources data, systems, records, and files
• Independently researches sensitive Human Resources issues and assists executive management in their responses
• Performs related duties as assigned.

Job Title Name: HR Director

CUNY TITLE

Higher Education Officer

FLSA

Exempt

COMPENSATION AND BENEFITS

The salary range is $122,357 - $141,086 commensurate with commensurate with credentials, education, and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=30753&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings.

CLOSING DATE

August 26, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

30753

Location

Central Office