FSRI - Care Coordinator, South County Academy

FSRI is always looking for candidates that want to make a positive impact on the community! 

About The Program:

South County Academy (SCA), a program of Family Service of Rhode Island and in partnership with the Rhode Island Department of Children, Youth and Families (DCYF), is a residential treatment program upholding RIDE standards located in Exeter, Rhode Island. The Academy serves up to 16 adolescent females, ages 13 to 17, who have experienced trauma and present with complex behavioral health needs. Students live in single-bedroom accommodations and are supported by staff 24 hours a day, 365 days a year. Our clinical model is grounded in evidence-based practice, including Trauma Systems Therapy, Dialectical Behavior Therapy, and Restorative Practices. On-site academic instruction allows students to continue their education without interruption. 

Position Summary: Responsible for the health care coordination of every student at SCA. The central function of this position is appointments. The Care Coordinator schedules, prepares for, staffs, tracks, and documents all medical, dental, vision, psychiatric, and specialty appointments for every student from admission through discharge, and ensures that nothing that is ordered, recommended, or due is missed. Carries the program’s Building Bridges Initiative (BBI) contact responsibilities, maintaining active communication with families, guardians, DCYF, and identified permanency connections so that the people who will be in a student’s life after discharge are involved in the students’ care while here. Advocates for students and families in navigating human service departments, agencies, and services, and collaborates with DCYF, schools, medical providers, and other service providers to ensure appropriate delivery of services. Supports the maintenance of Trauma Systems Therapy in the milieu setting.

Qualifications:  

• Bachelor’s degree in social work or a related human services field, or significant residential or childcare experience, required.
• Experience coordinating medical care, scheduling, or case management strongly preferred. Experience in a licensed residential or health care setting preferred.
• Demonstrated organizational skill and reliability with tracking systems, calendars, and deadlines. This position fails if appointments are missed.
• Knowledge of Rhode Island Medicaid, EPSDT requirements, and DCYF health care processes preferred.
• Willingness and capability to work flexible hours including evenings and weekends as scheduled.
• Knowledge of and sensitivity to cultural, ethnic, racial, and socioeconomic issues.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and to comply with HIPAA where applicable.
• Bilingual in English and Spanish preferred.
• Must pass all background checks required for employment in a licensed residential program serving youth, including BCI and DCYF clearances.
• Bilingual/ASL skills are compensated by an additional 6%, above base pay.
• Multilingual skills are compensated by an additional 8%, above base pay.

Physical Requirements: This position requires residential and community visits, employees in this position must have the ability to:

• Travel to and from clients’ residence, community locations and office site, which could include using walkways, stairs and/or elevators.
• Ability to lift up to 20lbs.
• Ability to communicate by voice, use sight and hearing.
• Ability to push or pull 10 lbs or more
• Ability to pick up 10 lbs or more

Don’t meet every single requirement?  Here at FSRI, we’re dedicated to building a diverse and inclusive workplace. If you’re excited about one of our career opportunities, but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity! 

We offer our employees a comprehensive benefits package that includes health, dental and work life benefits.
Only together can we continue to grow and make a difference in our communities.
Join our FAMILY today!

Family Service of RI (FSRI) is a statewide organization with a 130 year track record of improving the health and well-being of children and families. We are passionate about our mission to advance opportunity and hope. FSRI’s diverse and inclusive teams – working across the Health, Healing, Home and Hope divisions, are experts in their fields, delivering strategies to positively impact lives. We provide services statewide, and currently operate in three locations in Providence; and four locations in East Providence, Smithfield and North Smithfield. 

Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

FSRI determines pay based on a candidate's relevant and transferable experience, certifications, licenses, degree and language ability.