Terminal Agency Coordinator (TAC)

Job Title: Terminal Agency Coordinator

Location: Mulberry, GA

Department: Marshals

Direct Supervisor: Senior Deputy Marshal Supervisor

Employment Type: Full-Time

Position Purpose:

The Terminal Agency Coordinator, commonly known as the TAC, is a non-sworn civilian position responsible for administering and coordinating the agency's access to and use of GCIC, NCIC, CJIS, and other authorized criminal-justice information systems. The TAC serves as the primary agency point of contact for matters involving system access, user compliance, training, records validation, security, audits, system discipline, and communications with GCIC, the Georgia Bureau of Investigation, NCIC, CJIS partners, and other authorized entities.

Under the direction of the Senior Deputy Marshal Supervisor, the TAC ensures that agency personnel use criminal-justice information lawfully, accurately, securely, and only for authorized criminal-justice purposes. The TAC works closely with command staff, Records personnel, Technical Services, the designated Local Agency Security Officer, supervisors, and authorized system users to protect Criminal Justice Information and maintain compliance with applicable law, policy, user agreements, and operating procedures.

Transitional Classification

While the City operates a Marshal's Office, the Terminal Agency Coordinator serves within Support Services and supports the agency's authorized criminal-justice information systems. Upon establishment of a full-service police department, the City may maintain or redesignate the position. The TAC's GCIC, NCIC, CJIS, records, training, security, and compliance responsibilities remain applicable unless revised by the City or controlling authorities.

Essential Functions

· TAC administration and liaison. Serve as the agency's designated Terminal Agency Coordinator and principal point of contact with GCIC, NCIC, CJIS, the Georgia Bureau of Investigation, authorized system providers, and other criminal-justice partners on matters involving system access, policy, training, compliance, records, audits, and operational concerns. Receive, evaluate, distribute, and maintain current notices, policy updates, training bulletins, technical guidance, user manuals, and other information related to GCIC, NCIC, CJIS, and associated systems. Keep command staff and affected personnel informed of significant changes, risks, deficiencies, and compliance requirements.

· System access and user administration. Coordinate authorized user access, account activation, deactivation, modification, credentialing, records, and related documentation. Ensure users meet applicable background, approval, training, certification, confidentiality, and security requirements before access is granted or continued.

· Policy compliance and system discipline. Administer and monitor compliance with applicable GCIC, NCIC, CJIS, Nlets, City, and agency policies, operating procedures, user agreements, security requirements, and dissemination restrictions. Address system-discipline concerns through training, corrective action, supervisory notification, and other approved processes.

· Training, testing, and certification. Coordinate required initial and recurring training, testing, certification, recertification, security-awareness instruction, and documentation for authorized system users. Maintain accurate training and certification records and promptly notify supervisors of expired, pending, deficient, or noncompliant user requirements.

· Records validation and quality control. Coordinate and document required validations, confirmations, updates, modifications, cancellations, and quality-control reviews for records entered, maintained, or accessed by the agency. Ensure records are timely, complete, accurate, current, and supported by appropriate source documentation.

· Audit readiness and compliance reviews. Prepare for and assist with GCIC, NCIC, CJIS, City, and agency audits, inspections, reviews, and accreditation-related assessments. Maintain required files, logs, training records, validation documentation, access records, policy acknowledgments, corrective-action records, and other compliance materials.

· Criminal Justice Information security. Coordinate with the designated Local Agency Security Officer, Technical Services, Records personnel, and command staff to safeguard Criminal Justice Information. Monitor compliance with approved access controls, physical security, device security, password and authentication requirements, incident reporting, information security, and authorized-use standards.

· Dissemination, privacy, and confidentiality. Ensure that criminal-justice information, criminal history record information, and related records are accessed, used, retained, transmitted, and disseminated only for authorized purposes and to individuals with a lawful and operational need to know. Protect sensitive information from unauthorized access, disclosure, misuse, alteration, or loss.

· Operational support and record-entry oversight. Provide guidance and support to authorized users regarding queries, entries, modifications, hit confirmations, wants, warrants, missing persons, protective orders, stolen-property records, notifications, and other authorized transactions. Ensure users follow applicable procedures and promptly elevate questions, discrepancies, or high-risk issues.

· Misuse and incident reporting. Identify, document, and promptly report actual or suspected misuse, security incidents, unauthorized access, data integrity concerns, policy violations, system failures, or other compliance issues through approved supervisory, City, GCIC, CJIS, and law-enforcement channels.

· Other duties. Perform other related duties as assigned by the Deputy Chief Marshal / Major of Support Services, Assistant Chief Marshal / Assistant Chief of Police, or Chief Marshal / Chief of Police.

Minimum Qualifications

· Education. High school diploma or GED. College coursework, an associate degree, a bachelor's degree, or specialized training in criminal justice, public administration, information systems, business administration, cybersecurity, records management, or a related field is preferred.

· Experience and records preparation. Demonstrated experience or ability in law-enforcement records, public-safety communications, criminal-justice information systems, data entry, records management, compliance, information security, or a related administrative or technical field.

· Required training and certification. Possess or obtain and maintain all GCIC, NCIC, CJIS, security-awareness, and other training or certification requirements required by applicable policy and the City.

· Licensure. Possess and maintain a valid driver's license and remain insurable under the City's vehicle-use standards.

· Background and access eligibility. Successfully complete all required City background, suitability, confidentiality, criminal-history-access, and employment eligibility requirements and remain eligible to access and safeguard Criminal Justice Information and other sensitive records in accordance with law, policy, and system-user agreements.

Preferred Qualifications

· Coordinator and records experience. Prior experience as a Terminal Agency Coordinator, Assistant TAC, NCIC coordinator, GCIC coordinator, Records Supervisor, public-safety telecommunicator, or criminal-justice records specialist.

· Systems experience. Experience with GCIC, NCIC, CJIS, Nlets, criminal-history record information, warrants, protective orders, missing-person records, stolen-property records, and law-enforcement records-management systems.

· Education and compliance experience. Associate or bachelor's degree in criminal justice, public administration, information systems, business administration, cybersecurity, records management, or a related field. Experience coordinating audits, records validations, system-user training, information-security compliance, or accreditation-related records functions.

Knowledge, Skills, and Abilities

· Criminal-justice information systems. Knowledge of GCIC, NCIC, CJIS, criminal-justice information systems, authorized-use standards, record-entry requirements, validation processes, dissemination controls, and system-security practices.

· Policy interpretation and compliance. Ability to interpret and apply policies, procedures, manuals, user agreements, training materials, legal requirements, and supervisory direction.

· Confidentiality and records control. Ability to maintain confidential and sensitive information with exceptional discretion, accuracy, and professionalism. Ability to conduct records reviews, identify discrepancies, maintain audit-ready files, document corrective action, and track compliance deadlines.

· Communication and collaboration. Ability to communicate clearly and professionally with agency personnel, command staff, GCIC and CJIS representatives, technical personnel, prosecutors, courts, partner agencies, and vendors.

· Judgment, organization, and systems use. Ability to manage multiple priorities, meet recurring deadlines, exercise sound judgment, and respond effectively to time-sensitive operational needs. Ability to use approved records-management, computer-aided dispatch, credentialing, training, reporting, database, communication, and office-software systems.

Physical Demands and Work Environment

The work is performed primarily in office, records, communications, training, meeting, and public-safety settings, with occasional travel to training, partner-agency, court, or operational locations as assigned. The incumbent must be able to perform the essential functions of the position, including extended periods of sitting, standing, walking, using computers and multiple monitors, communicating by telephone and radio, attending meetings, and handling records and equipment. Availability for training, audits, meetings, and assigned needs outside normal work hours may be required.

The incumbent must be able to lift, carry, push, and pull files, records, equipment, and materials weighing up to 25 pounds; operate a motor vehicle; use computers, telephones, radios, printers, scanners, and other approved technology; and work safely in office and field environments. Vision, hearing, mobility, manual dexterity, and communication abilities, with or without reasonable accommodation, must be sufficient to safely perform these essential functions.

At Will Employment and Civilian Position

This is a non-appointed, at-will civilian position. The designation of an employee as Terminal Agency Coordinator does not create an employment contract, property interest in employment, entitlement to continued employment, or guarantee of continued assignment to Support Services. The TAC performs civilian records, compliance, training, security, and administrative duties and does not exercise sworn law-enforcement authority unless separately authorized by law and the City.

Subject to the City Charter, City Code, applicable law, and any controlling employment agreement, the City may end the employment relationship at any time, with or without cause or advance notice. The City may also revise assignments, duties, reporting relationships, work schedules, standards, or selection processes as permitted by law and standard operating procedures.

Classification Statement

This description summarizes the primary duties, qualifications, and working conditions of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications, and it does not create an employment contract or guarantee of continued employment. The City of Mulberry may revise duties, reporting relationships, work assignments, or qualifications as operational needs and applicable law require. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

The City of Mulberry is an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have experience in public safety or criminal justice?

Work Location: In person