Command Center Coordinator

Job Title: Command Center Coordinator

Pay Grade: 6

Salary: $60,588

Department: Operations

Reports to: Operations Supervisor

FLSA Status: Non-Exempt

Position Summary:

The Command Center Coordinator serves as the central communications and dispatch authority for airport terminal operations, functioning similarly to a public safety emergency communications specialist within a 24/7 operational environment. The position is responsible for receiving, evaluating, prioritizing, documenting, and coordinating responses to operational incidents, emergency events, safety concerns, alarms, service disruptions, and customer-impacting issues across Hartsfield-Jackson Atlanta International Airport.

Responsibilities:

Critical Communications and Incident Management

• Receive, assess, prioritize, and coordinate responses for emergency and non-emergency incidents.

• Dispatch appropriate personnel and resources based on incident type, severity, and operational impact.

• Serve as the primary communication area during system failures, fire alarms, injuries, weather events, infrastructure disruptions, and other critical incidents.

• Monitor active incidents through resolution and maintain continuous situational awareness.

• Coordinate communications with key airport stakeholders, including Airport Leadership, Fire Rescue, Airport Police, contractors, airlines, and other stakeholders.

• Maintain incident command support through detailed event tracking and status reporting.

Systems Monitoring

• Continuously monitor life-safety and operational systems including Fire Alarm Systems, Building Management Systems (BMS), elevators, escalators, moving sidewalks, emergency phones, paging systems, and other infrastructure monitoring platforms.

• Evaluate and interpret alarms, alerts, and system notifications to determine appropriate response actions.

• Initiate emergency notifications and escalation procedures when required.

• Identify recurring equipment failures or operational trends and communicate concerns to local leadership.

Airport Operations Dispatch

• Manage high-volume telephone, radio, and electronic communications.

• Coordinate work requests through technology platforms used to support airport operations.

• Dispatch maintenance, custodial, transportation, 911, and support resources.

• Monitor response times and ensure timely completion of operational requests.

• Support airport continuity during irregular operations and large-scale events.

• Cross train with other internal AATC departments.

• Familiarization with airport facilities and processes will be required job training.

Decision-Making and Operational Control

• Exercise independent judgment when prioritizing simultaneous incidents and operational demands.

• Determine escalation levels based on risk, operational impact, and public safety concerns.

• Provide real-time recommendations and operational updates to supervisors and airport partners.

Documentation and Compliance

• Accurately document incidents, dispatch actions, notifications, and resolutions.

• Complete detailed incident reports and after-action documentation.

• Ensure compliance with AATC policies, airport regulations, safety standards, and operational procedures.

Qualifications and Requirements

• Minimum three years of related experience in emergency communications, public safety dispatch, aviation operations, transportation operations, military command center operations, emergency management, or a similar high-volume dispatch environment.

• Experience working in a 24/7 operational environment preferred.

• Experience managing multiple communication channels simultaneously preferred.

• Must be able to pass and maintain requirements for approval for an ATL badge with customs seal. This includes a 10-year background search by fingerprint analysis.

• A valid driver’s license is required.

• Able to work a flexible schedule (nights, weekends, and holidays).

• Ability to walk throughout the airport and lift up to 50 pounds as required for operational support and cross-training activities.

Success Characteristics:

• Advanced incident prioritization and dispatch coordination skills.

• Ability to remain calm and effective during emergencies and high stress situations.

• Strong situational awareness and critical thinking skills.

• Exceptional multitasking capability.

• Ability to communicate clearly and professionally with responders, leadership, tenants, contractors, and customers.

• Strong documentation and reporting skills.

• Proficiency with computer-aided dispatch, work-order management, alarm monitoring, and communication systems.

• Ability to make sound decisions with limited supervision.

• Documentation of critical events.

• High-stress, 24/7 operational responsibilities.

This position is in Atlanta, GA. Atlanta Airlines Terminal Company is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package first day of hire.