What are the responsibilities and job description for the Office Services I position at The City of Elkhart?
CITY OF ELKHART – JOB DESCRIPTION
DEPARTMENT
Building amp; Code
POSITION
Office Services I
DIVISION
Permit Center
STATUS
Full-time
CATEGORY
Salaried, Up to $53,800
FLSA
Non-exempt
REPORTS TO
Customer amp; Executive Services Manager
DATE
2026
JOB SUMMARY
Serves as Office Services staff for the Permit Center by performing clerical and bookkeeping duties as may be required by the Building Commissioner and Assistant Director for Planning.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Serves as staff in the Permit Center: including issuing permits at the counter and online, answering phone calls and emails in a professional and timely manner, taking in payments, and providing excellent customer service.
- Prepare Code Enforcement violation letters and tickets.
- Issue all Building Permits, Electrical Permits, Mechanical Permits, Plumbing Permits, and Zoning Permits
- Log in plans for upcoming building projects for Plan Review.
- Annual registering of HVAC, Electrical, Plumbing, Demolition, and Sign contractors and contractors licensing and reciprocations
- Annual registrations of Rental Properties and scheduling inspections.
- Completing assigned Public Record Requests.
- Attend, record and transcribe the monthly Commission meetings.
OTHER DUTIES AND RESPONSIBILITIES
- Prepare mass mailings when necessary.
- Prepare legal documents and packets for Hearings and Commission meetings (Board of Zoning Appeals, Historic Commission, and Plan Commission).
- Process Accounts Payables and Receivables.
- Organize and schedule meetings, maintain department email and mailing lists, and maintain project files for the departments.
- Backup for zoning approval of building and zoning permits
- Process all ticket dismissals and deferrals.
- Order office supplies and negotiate prices with vendors for purchases.
- Document Imaging Prepping and Scanning as needed.
- Cash collection.
- Assist Department staff as needed
EDUCATION AND EXPERIENCE
- High school diploma or equivalent required.
- Valid Indiana driver's license required.
- One (1) year office/clerical and receptionist experience.
KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent customer service and interpersonal skills.
- Ability to remain calm and professional when interacting with difficult or upset individuals.
- Knowledge of general office procedures.
- Ability to operate telephone system and transfer calls with speed and accuracy.
- Ability to communicate effectively and tactfully with the general public, Department Heads and fellow employees.
- Ability to understand and follow instructions of a routine nature.
- Technical skills regarding Building and Code is preferred.
- Ability to do basic bookkeeping.
- Knowledge of all Microsoft Office applications. Certification preferred.
- Ability to type at a minimum speed of 65 wpm.
PHYSICAL, MENTAL, AND VISUAL SKILLS
- Logical thinking to solve problems.
- Ability to read, write, interpret and verbally give instructions
- Clarity of vision with or without correction.
WORKING CONDITIONS
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Work is performed during Elkhart City Office hours of 8:00 a.m. to 5:00 p.m. The noise level in the work environment is usually moderate. Reasonable accommodation may be made to the environment to enable individuals with disabilities to perform the essential functions.
POST OFFER TESTING REQUIRED
- The City of Elkhart is a Drug Free Workplace. Therefore, successfully passing a post offer drug screen is required (random drug testing may be conducted after employment).
Background checks producing acceptable BMV and criminal history reports required.
POLICY STATEMENT
- The incumbent is required to possess the knowledge, skills, and abilities, and the physical, mental, and visual skills described in this job description to perform the principal duties, responsibilities and essential job functions.
- This job description is intended to describe the general nature and level of work being performed by the incumbent. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and “other” duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.
- This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the Controller. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Salary : $45,700 - $53,800