Permit Facilitator

Summary

The City of Asheville is excited to hire a full-time Permit Facilitator to join the Development Services Department. The purpose of this position is to perform intermediate technical work analyzing, expediting, and processing a variety of information and data relating to the approval and issuance of construction-related permits at the City of Asheville's Permit Application Center.

Essential Duties and Responsibilities

What you'll be doing:

• Assist customers both in person and on the telephone by answering technical questions related to the permit process, contractor licensing, fees, and other requirements.
• Processes permit applications in consultation with applicants and other individuals and sources.
• Gathers information on property identification (addresses and ownership) in the processing of building, electrical, mechanical, plumbing and other permits using location books, maps and data on the computer.
• Searches location and criteria of properties using GIS.
• Enter planning applications information into permitting software system.
• Reviews permits to verify completeness and coordinate permit data and approvals with other divisions, departments and agencies; ensures that all permits are issued to satisfy departmental requirements, local and state laws; and, processes plans for submission to other divisions for approval.
• Coordinates and processes special approval processes such as certificates of compliance/occupancy, temporary utilities, temporary occupancy, and ABC permits.
• Schedules inspections.
• Issues permanent Certificates of Compliance.
• Stores and disposes of permits, plans, and related files in accordance with the State Records and Retention Schedule.
• Assists the Plans Reviewers with plan intake.

• Performs other similar duties as required

Education and Experience

About you:

We know your time is valuable. Applicants who meet the following minimum requirements or have comparable experience and/or education will be considered:

• Associate degree or two-year technical college, with some customer service and permitting experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

• None required, but a Notary Public is a plus.

Persons of all genders and races are encouraged to apply.

Other things to know:

Work Schedule: Monday - Friday, 8:30 AM - 5:30 PM (40 hours per week)

Knowledge:

• Advanced knowledge of procedures and practices to analyze and resolve unusual or difficult problems.

• Ability to read and understand basic workplace data, such as simple forms, tables, graphs, schedules, etc.
• Ability to conduct research on existing internal policies and procedures
• Ability to compile data into a formal report or recommendation shared with others and often verbally presented.
• Ability to think creatively in all areas for the purpose of increasing efficiency and effectiveness.
• Ability to communicate effectively in spoken and written form.
• Ability to research program documents and narrative materials, and develop reports from information gathered.
• Ability to analyze situations to pinpoint problems and assist with solving problems or identifying sources of obstacles.
• Ability to develop and maintain effective working relationships as required by work assignments.
• Ability to work independently with limited supervision.
• Ability to analyze and interpret policy and procedural guidelines and to apply this understanding to tasks.
• Ability to bring resources together to resolve a problem or provide a solution.

Some positions may require a fingerprint-based SBI background check after a conditional offer and before your start date; HR will provide instructions if applicable.

For benefits-eligible positions, explore our full benefits at AshevilleBenefits.com.

About us:

The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched by its diversity.

The City’s policy is to provide equal employment opportunities to all applicants for employment. Applicants will be assured of fair treatment in all aspects of recruitment and selection without regard to a person’s age, race, color, national origin, religion, sex, genetic information,or disability, except where certain physical and mental requirements are Bona Fide Occupational Qualifications (BFOQ). The City of Asheville is proud to be a second chance employer.

The City of Asheville is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.