What are the responsibilities and job description for the Permit Facilitator position at City of Asheville?
- Assist customers both in person and on the telephone by answering technical questions related to the permit process, contractor licensing, fees, and other requirements.
- Processes permit applications in consultation with applicants and other individuals and sources.
- Gathers information on property identification (addresses and ownership) in the processing of building, electrical, mechanical, plumbing and other permits using location books, maps and data on the computer.
- Searches location and criteria of properties using GIS.
- Enter planning applications information into permitting software system.
- Reviews permits to verify completeness and coordinate permit data and approvals with other divisions, departments and agencies; ensures that all permits are issued to satisfy departmental requirements, local and state laws; and, processes plans for submission to other divisions for approval.
- Coordinates and processes special approval processes such as certificates of compliance/occupancy, temporary utilities, temporary occupancy, and ABC permits.
- Schedules inspections.
- Issues permanent Certificates of Compliance.
- Stores and disposes of permits, plans, and related files in accordance with the State Records and Retention Schedule.
- Assists the Plans Reviewers with plan intake.
- Performs other similar duties as required
About you:
We know your time is valuable. Applicants who meet the following minimum requirements or have comparable experience and/or education will be considered:
- Associate degree or two-year technical college, with some customer service and permitting experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
- None required, but a Notary Public is a plus.
Persons of all genders and races are encouraged to apply.
Other things to know:
Work Schedule: Monday - Friday, 8:30 AM - 5:30 PM (40 hours per week)
Knowledge:- Advanced knowledge of procedures and practices to analyze and resolve unusual or difficult problems.
- Ability to read and understand basic workplace data, such as simple forms, tables, graphs, schedules, etc.
- Ability to conduct research on existing internal policies and procedures
- Ability to compile data into a formal report or recommendation shared with others and often verbally presented.
- Ability to think creatively in all areas for the purpose of increasing efficiency and effectiveness.
- Ability to communicate effectively in spoken and written form.
- Ability to research program documents and narrative materials, and develop reports from information gathered.
- Ability to analyze situations to pinpoint problems and assist with solving problems or identifying sources of obstacles.
- Ability to develop and maintain effective working relationships as required by work assignments.
- Ability to work independently with limited supervision.
- Ability to analyze and interpret policy and procedural guidelines and to apply this understanding to tasks.
- Ability to bring resources together to resolve a problem or provide a solution.