What are the responsibilities and job description for the Technical Support Associate Analyst position at The Cigna Group?
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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
The Technology Solution and Support (TSS) team helps employees with their technology needs in the office and remotely. As a Technical Support Associate Analyst, you will provide excellent customer service while installing, troubleshooting, and repairing computer systems and related equipment. You will also help solve technical issues, manage support requests, and suggest improvements to keep systems running smoothly.
Responsibilities:
Set up, troubleshoot, and repair computer hardware and software.
Configure and diagnose mobile devices.
Fix voice, video, and network issues.
Test systems after outages to confirm they work.
Escalate unresolved issues quickly.
Track hardware inventory.
Document and update request status.
Communicate clearly with colleagues and follow up for satisfaction.
Apply approved system updates.
Recommend improvements to reduce issues.
Work with other teams to restore service.
Support process improvement initiatives.
Deliver excellent service to colleagues.
Alert the team when major problems occur.
Qualifications:
Microsoft Windows and Office.
Apple hardware/software (Mac experience is a plus).
Networking and IP phone systems.
Audio/Visual systems.
Problem-solving and sound judgment.
Clear communication (written and verbal).Strong customer service skills.
1 year in PC or network support preferred.
A certification or similar training is a plus.
Associate degree or equivalent experience in technology, hospitality, retail, or customer service.
Self-motivated, team player, and honest.
Willing to learn and work outside normal hours or on-call when needed.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.