What are the responsibilities and job description for the Technical Support Advisor position at The Cigna Group?
Role Overview
We are seeking a Technical Support Advisor to provide Level 2 production support for Care Solutions applications, ensuring stable, reliable, and high‑performing production environments. This role plays a critical part in incident management, root cause analysis, and operational readiness, partnering closely with application development teams and business stakeholders across the Care Solutions ecosystem.
The ideal candidate brings strong technical depth, a structured problem‑solving mindset, and the ability to operate effectively in a fast‑paced, cross‑functional production support environment.
Key Responsibilities
Lead investigation, triage, and resolution of high‑priority production incidents, including escalation coordination and stakeholder communication
Partner with application development teams and business stakeholders to support operational readiness and ongoing production stability
Review application designs, enhancements, and changes prior to production release to ensure performance, reliability, and supportability
Develop and maintain subject‑matter expertise across end‑to‑end application workflows and system integrations
Perform and contribute to root cause analysis (RCA) and drive corrective and preventive actions
Promote design consistency, quality standards, and production support best practices across projects
Coordinate production deployments and changes, ensuring alignment with business expectations and support processes
Contribute to documentation, runbooks, and operational knowledge to improve support efficiency and resilience
Required Qualifications
Strong analytical and troubleshooting skills across application, middleware, and database technologies
Hands‑on experience with database technologies such as Oracle, SQL, or MongoDB
Experience supporting server platforms including UNIX, AIX, Linux, Windows, and virtualized environments
Understanding of application development lifecycles, release management, and test environment support
Experience with monitoring, alerting, capacity, and performance management tools
Experience or working knowledge of AI‑enabled tools used to improve operational efficiency, automation, or reporting
Excellent written and verbal communication skills, including technical documentation and stakeholder updates
5 years of experience in application development, production support, or a related technical support role
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.