Product Strategy Senior Advisor

The job profile for this position is Product Strategy Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.

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Job Description:

This is a management position where the candidate should have documented development experience in communication systems that involve Customer Data Platform (CDP) and Content Management System (CMS) technologies.  This person will have an extensive background in managing a team focused on developing emails, SMS, and Push communications, pushing content live using the known SaaS technologies, as well as significant time working with engineers, designers, writers and HTML coders to implement said technologies. In this role, the individual works across multiple teams, and it is essential for this person to work collaboratively. Excellent communication and leadership skills are a must.

Ideal candidate will be a hands-on, results-oriented, team player with the ability to collaborate cross-functionally and perform well in a fast-paced environment on multiple challenging projects at a time. Previous experience with a CDP platform and agile IT methodology is required.

Key Responsibilities will include:

• Manage a team of up to 5 developers working in the RedPoint CDP environment.
• Develop and design emails with technologies like XSL, XSLT, XML, CSS, DHTML, JSON, core Java Freemarker and/or software tools like Litmus, Email on Acid, and XML Spy. Some database knowledge.
• Support maintenance and management of campaign & transactional based email templates, including optimization of existing programs through testing.
• Support technology enhancements for new and existing communication programs. Includes close collaboration with product and campaign teams to map data driving dynamic and personalized content.
• QA and test emails across different browsers, devices and desktop clients
• Work with IT and architecture teams to stand up and implement the necessary tools for comms management.
• Participate in IT intake and Agile process to manage portfolio of projects and prioritize appropriately.
• Manage prioritization calendar for owned projects and adjust accordingly based on Enterprise goals and objectives.
• Oversee A/B testing of email creative, subject lines, date/time, list segments, etc. and communicate recommendations effectively.
• Participate in daily, weekly team and Agile meetings as needed. Provide status updates to cross functional teams and management.

What skills will make you successful?

• Experience working in and managing a team working in a CDP, RedPoint RPI experience a big plus
• Knowledge of SaaS email platforms such as Salesforce, Epsilon, Cheetah Digital Marketing Suite is a plus.
• A solid understanding of email platform functionality, data integrations/APIs, CAN-SPAM and CASL compliance, email metrics, email deliverability, and email best practices; knowledge of major email service providers, web analytics tools and content management solutions, such as Drupal and Alfresco.
• Ability to manage multiple direct reports and projects simultaneously without compromising quality, timelines or attention to detail
• Demonstrates a sense of urgency
• Exhibits a curious, positive, team-oriented, enthusiastic approach
• Ability to work under extreme pressure and strict timelines, and to thrive in a fast-paced environment

What is required for you to apply?

• Bachelor’s degree in computer science, engineering, or similar field of study
• Minimum 5-7 years in technical experience including 2-3 years in management
• Experience with a Customer Data Platform (CDP), preferably RedPoint
• Advanced knowledge of html and data driven, dynamic creative
• Knowledge of Adobe Analytics platforms or similar reporting tools.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 116,800 - 194,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.